Frigade builds an AI digital adoption platform for in-app onboarding, product education, and support deflection. Its assistant learns a product from use, then guides users through live workflows, including form completion, UI navigation, and human handoff. The company is based in San Francisco and says it was built by engineers from LinkedIn, Discord, and Digit.
Founder, CEO
Founder, CTO
Frigade primarily focuses on the product adoption and customer engagement industry, providing tools for building in-product customer journeys through embeddable UIs, flexible APIs, and admin dashboards.
Frigade's main competitors in the product adoption platform market include:
UserGuiding: An all-around no-code product adoption platform that offers features like onboarding checklists, interactive guides, and a knowledge base. It is particularly user-friendly for non-technical teams and is priced affordably.
Appcues: Focused on mid-market businesses, Appcues provides robust user onboarding and engagement tools, including in-app surveys and mobile adoption capabilities, making it a strong no-code solution.
WalkMe: Best suited for enterprise-level companies, WalkMe offers extensive onboarding and productivity tools with a focus on analytics, appealing to larger organizations with higher budgets.
Usetiful: A budget-friendly option that provides straightforward user onboarding experiences and includes a knowledge base feature to promote self-service.
Shepherd Pro: An open-source tool that offers high customization at a low cost, appealing to developers looking for simple onboarding flows with basic analytics.
Intercom: Known for its AI-first customer service capabilities, enhancing customer experience and support agent productivity.
Tidio: Provides multi-channel communication support, allowing users to engage with customers via live chat, messenger, or email.
Pendo: Focuses on accelerating software product adoption and offers features tailored for product management.
Chameleon: Allows users to create and publish onboarding experiences and product tours without needing engineering resources.
Userflow: Enables the creation of sophisticated onboarding experiences with conditional rules for personalized user journeys.
Notable differences include UserGuiding's focus on ease of use for product managers versus Frigade's developer-centric approach, and Frigade's pricing starting at $300/month, which is higher compared to some competitors.
Subscription-based model with revenue from user engagement and product adoption services.