Zoho Analysis
What is Zoho?
Comprehensive software suite for business management
Employees
10001+
Founded
1996
Industry
Other
Deployment Type
Cloud-based
Product Features & Capabilities
- Comprehensive CRM platform for customer-facing teams
- Secure email service for businesses
- Powerful accounting platform for growing businesses
- HR management software to automate processes
- Helpdesk software for customer support.
Use Cases
Manage customer relationships with a comprehensive CRM; Automate HR processes for efficiency; Streamline accounting tasks for financial clarity; Enhance customer support with helpdesk solutions; Utilize email services for secure business communication.
Pricing
Zoho's workforce management software, primarily offered through Zoho People, has a pricing model that includes subscription plans based on the number of users and features required. The pricing details are as follows:
- Zoho People Pricing
- - Free Plan: For up to 5 users, includes basic features.
- Essential Plan: $1 per user per month, includes core HR features.
- Professional Plan: $3 per user per month, includes advanced features like performance management and time tracking.
- Premium Plan: $5 per user per month, includes all features plus additional integrations and support.
- Zoho One Pricing
- - Flexible-User Pricing at $105 per user per month, or $90 per user per month with an annual subscription. This plan includes access to all Zoho applications, including workforce management tools.
These plans allow businesses to choose the level of service that best fits their needs, with options for scaling as the organization grows.
Other Considerations
Trusted by over 130 million users globally; Offers 55+ applications for diverse business needs; Focused on long-term customer relationships and R&D investment.
User Reviews
User reviews for Zoho's workforce management software, particularly Zoho People, highlight a mix of positive and negative feedback:
- User-Friendly Interface - Many users appreciate the intuitive design and ease of use, making it accessible for HR teams and employees alike.
- Comprehensive Features - Reviewers often mention the robust features for managing employee data, performance tracking, and automated workflows, which streamline HR processes.
- Cost-Effective - Users find Zoho People to be economical compared to other HR software, making it a good choice for small to medium-sized businesses.
- Customization and Integration - The software allows for good customization options and integrates well with other Zoho applications, enhancing its functionality. Negative Feedback:
- Limited Advanced Features - Some users feel that while the software is good for basic HR needs, it lacks advanced features that larger organizations might require.
- Customer Support Issues - A few reviews mention challenges with customer support, citing slow response times and difficulty in resolving issues.
- Performance Glitches - Some users have reported occasional bugs and performance issues, particularly during peak usage times.
Overall, Zoho People is generally well-received, especially for its affordability and user-friendly design, but it may not meet the needs of larger organizations looking for more advanced capabilities.
Customer Support Options
Zoho offers several customer support options for users of its workforce management software, Zoho People. The support channels include:
- Email Support - Users can reach out via email at support@zohopeople.com for assistance.
- Phone Support - Phone support is available for various regions, including: - USA: +1 877 834 4428 - UK: +44 800-917-7226 - India: 1800-102-9646 - Australia: +61 1800-631-706 - Other countries have specific numbers as well.
- Online Support Portal - Users can submit support requests through the Zoho support portal.
- Live Chat - Available on the Zoho website for immediate assistance. Availability: - Classic support is available for free, 24 hours a day, five days a week (Monday to Friday). - Premium support plans are also available for users who require faster response times and additional services.
Integrations
Zoho's workforce management software, particularly through Zoho People, supports several key integrations, including: 1. Zoho Payroll - This integration simplifies payroll processing, allowing for automated tax calculations, deductions, and reporting. 2. HR Systems - Zoho People integrates with various HR systems to ensure employee data synchronization and management. 3. Third-party Applications - Zoho People can connect with other software tools through APIs, enhancing its functionality and allowing for customized workflows. 4. Time Tracking Tools - Integration with time tracking applications helps in managing employee attendance and leave management effectively. These integrations help streamline HR processes, payroll management, and overall workforce management.
