Zoho Analysis
What is Zoho?
Zoho CRM is an online sales software that helps businesses manage customer relationships, trusted by over 100 million users globally.
HQ Country
Chennai, India
Employees
15000+
Founded
1996
Industry
B2b Saas
Deployment Type
Cloud-based
Recent Funding Round
Seed
Product Features & Capabilities
- Comprehensive CRM platform for customer-facing teams
- Secure email service for businesses
- Powerful accounting platform for growing businesses
- HR management software to automate processes
- Helpdesk software for customer support.
Pricing
- Zoho People Pricing
- - **Free Plan**: For up to 5 users, includes basic features.
- **Essential Plan**: $1 per user per month, includes core HR features.
- **Professional Plan**: $3 per user per month, includes advanced features like performance management and time tracking.
- **Premium Plan**: $5 per user per month, includes all features plus additional integrations and support.
- Zoho One Pricing
- - Flexible-User Pricing at $105 per user per month, or $90 per user per month with an annual subscription. This plan includes access to all Zoho applications, including workforce management tools.
Other Considerations
Trusted by over 130 million users globally; Offers 55+ applications for diverse business needs; Focused on long-term customer relationships and R&D investment.
User Reviews
- User-Friendly Interface - Many users appreciate the intuitive design and ease of use, making it accessible for HR teams and employees alike.
- Comprehensive Features - Reviewers often mention the robust features for managing employee data, performance tracking, and automated workflows, which streamline HR processes.
- Cost-Effective - Users find Zoho People to be economical compared to other HR software, making it a good choice for small to medium-sized businesses.
- Customization and Integration - The software allows for good customization options and integrates well with other Zoho applications, enhancing its functionality. **Negative Feedback:**
- Limited Advanced Features - Some users feel that while the software is good for basic HR needs, it lacks advanced features that larger organizations might require.
- Customer Support Issues - A few reviews mention challenges with customer support, citing slow response times and difficulty in resolving issues.
- Performance Glitches - Some users have reported occasional bugs and performance issues, particularly during peak usage times.
Customer Support Options
- Email Support - Users can reach out via email at support@zohopeople.com for assistance.
- Phone Support - Phone support is available for various regions, including: - USA: +1 877 834 4428 - UK: +44 800-917-7226 - India: 1800-102-9646 - Australia: +61 1800-631-706 - Other countries have specific numbers as well.
- Online Support Portal - Users can submit support requests through the Zoho support portal.
- Live Chat - Available on the Zoho website for immediate assistance. **Availability**: - Classic support is available for free, 24 hours a day, five days a week (Monday to Friday). - Premium support plans are also available for users who require faster response times and additional services.
Integrations
- Zoho Payroll
- HR Systems - Zoho People integrates with various HR systems to ensure employee data synchronization and management.
- Third-party Applications - Zoho People can connect with other software tools through APIs, enhancing its functionality and allowing for customized workflows.
- Time Tracking Tools - Integration with time tracking applications helps in managing employee attendance and leave management effectively.
