Yuma Analysis
What is Yuma?
Yuma provides AI-driven customer service automation for e-commerce, enhancing support efficiency, accuracy, and cost-effectiveness.
Employees
12
Founded
2023
Revenue
$3.3M
Business Model
Subscription-based model with results-driven pricing for automated customer support solutions.
Product Features & Capabilities
- Order & Payment Management, Subscription Management, Feedback & Reviews, Post-Sales & Product Troubleshooting, Social Media Moderation, Refunds, Returns & Exchanges, Shipping & Deliveries, Pre-Sales Questions, Tagging & Escalations, Spam & Automated Replies Filtering, 24/7 Personalized Support, Seam
Pricing
- 500 Automated resolutions per month: $350/month, $0.70 per resolution ($1.50 above quota).
- 1,000 Automated resolutions per month: $650/month, $0.65 per resolution ($1.40 above quota).
- 1,500 Automated resolutions per month: $900/month, $0.60 per resolution ($1.30 above quota).
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Who are the founders of Yuma
GL
Guillaume Luccisano
Founder & CEO
Competitors Overview
Yuma competes in the e-commerce customer service AI market with several notable companies, each offering unique features and advantages:
- Zendesk Support Suite: Known for its comprehensive customer support across multiple channels, Zendesk offers extensive data reporting and over 90 integrati
Market Focus
Yuma primarily focuses on the e-commerce industry, providing advanced AI agents to enhance customer service by automating support tasks and improving efficiency.
Investors
- Google’s Gradient Ventures
- Altman Capital Fund
- Karman Ventures
- AI Grant
- Kyle Vogt (Cruise)
- Emmett Shear (Twitch)
- Nicolas Dessaigne (Algolia)
- Garry Tan (Y Combinator)
- Solomon Hykes (Docker)
- Justin Kan (Justin.tv)
- Galeries Lafayette’s Motier Ventures
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