Xero Analysis
What is Xero?
Online accounting software for small businesses
Location
Wellington, New Zealand
Employees
1001-5000
Founded
2006
Deployment Type
Cloud-based
Target Company Size
Medium
Product Features & Capabilities
- Cloud accounting software with automated bank reconciliation
- Invoice management with customizable templates
- Financial reporting with trend analysis
- Data capture through Hubdoc integration
- 24/7 online support for users.
Pricing
- Early Plan - $20 per month - Suitable for sole traders and small businesses, includes basic features.
- Growing Plan - $30 per month - Designed for growing businesses, includes additional features.
- Established Plan - $40 per month - For established businesses with more complex needs, includes advanced features.
- Premium Plan - $80 per month - Offers all features and is suitable for larger businesses. All plans cover essential accounting features and allow for scalability as businesses grow. There are no one-time fees; the pricing is strictly subscription-based.
Investment Focus
Machinery
Other Considerations
Serves over 4.4 million subscribers; Offers a one-month free trial for new users; Recognized for its innovative features and user-friendly interface.
Integrations
Xero offers notable integration capabilities with over 1000 third-party applications, allowing seamless data flow between various tools. Some key integrations include:
- E-commerce Platforms: Integrates with Shopify and other e-commerce tools to sync sales data directly into Xero.
- Payment Processors: Works with PayPal, Stripe, and GoCardless for payment processing.
- Expense Management: Integrates with tools like Expensify and ReceiptBank to streamline expense tracking.
- Project Management: Connects with WorkflowMax for project management and invoicing.
- CRM Systems: Integrates with HubSpot CRM for customer relationship management.
Customer Support Options
- Email Support - Users can contact Xero support via email. They can provide their phone number if they wish to be contacted directly.
- Online Support - Xero provides free and unlimited online customer support through Xero Central, which is the primary resource for users seeking help.
- No Phone Support - Xero does not have a dedicated support phone number or telephone helpline. Instead, users can raise support cases or ask questions through their online platform.
- Community Support - Users can also engage with the Xero community, where they can ask questions and share experiences with other users, accountants, and bookkeepers. For more detailed information, users can visit the Xero support page.
User Reviews
- User-Friendly Interface - Many users find Xero's interface intuitive and easy to navigate, which simplifies financial management tasks.
- Comprehensive Features - Users appreciate the multifunctional capabilities, including invoicing, bank connections, and budgeting tools that aid in financial oversight.
- Good Customer Support - Some users report positive experiences with customer service, noting quick responses and effective problem resolution.
- Unlimited Users - Xero allows unlimited users on all subscription plans, which is beneficial for growing businesses. **Cons:**
- Limited Reporting Features - Users have expressed dissatisfaction with the limitations in generating certain reports, such as 1099 reports.
- Integration Challenges - There are complaints about difficulties integrating Xero with other platforms, which can hinder workflow.
- Cost Concerns - Some users feel that the pricing structure can be restrictive, especially for freelancers or small businesses with more bills than the lowest plan allows.
- Recent Interface Changes - Some users find recent updates to the invoicing system less user-friendly compared to previous versions.
