Workforce.com Analysis
What is Workforce.com?
All-in-one workforce management software for hourly businesses.
Employees
51-200
Founded
2012
Industry
Other
Deployment Type
Cloud-based
Product Features & Capabilities
- Employee scheduling software for optimized staffing
- HRIS for centralized workforce data management
- Payroll processing with automated compliance calculations
- Labor forecasting using AI for demand prediction
- Time and attendance tracking for accurate labor cost management.
Use Cases
Build and manage employee schedules efficiently; Onboard new hires with paperless processes; Track employee hours and attendance accurately; Automate payroll calculations for compliance; Forecast labor needs based on historical data.
Pricing
Workforce.com employs a pricing model based on a per-employee, per-month structure. The exact cost varies depending on the specific modules selected, the number of employees, and implementation requirements. They do not publicly list fixed prices on their website; instead, potential customers are encouraged to request a quote for accurate pricing tailored to their needs. Additionally, they offer a free trial option.
Other Considerations
Serves over 10,000 workforces; Achieved 450% ROI for clients; Offers a comprehensive suite of tools for hourly workforce management.
Customer Support Options
Workforce.com offers several customer support options for users of their workforce management software:
- Email Support - Users can contact support via email at support@workforce.com for assistance with technical issues or inquiries. For sales-related questions, users can reach out to sales@workforce.com.
- Help Center - Users can access a comprehensive online library of support articles and guides through the Help Center at help.workforce.com.
- Dashboard Help Dropdown - Within the Workforce.com dashboard, there is a Help dropdown menu that provides access to tutorials and guides, making it easier for users to find assistance directly while using the software.
- Profile Management - Users can change their email and password by logging into their account and accessing the "My Profile" section.
- Response Time - Users can expect prompt responses when reaching out through the email support channels.
Overall, Workforce.com provides a robust support system to assist users with their workforce management needs.
Integrations
Workforce.com supports key integrations with various systems, including:
- Payroll systems
- HR Information Systems (HRIS)
- Point of Sale (POS) systems
- Workday for enhanced HR and payroll functionalities
These integrations are designed to streamline scheduling, attendance, and payroll processes, ensuring seamless data synchronization across platforms.
User Reviews
User reviews for Workforce.com, a workforce management software, reflect a mix of positive and negative feedback:
- Ease of Use - Many users appreciate the intuitive interface, which simplifies scheduling and time-tracking. The software is noted for being user-friendly, making it easy for teams to manage their schedules effectively.
- Time-Saving Features - Users highlight the software's ability to save time and labor costs, particularly for shift-based workforces. The customizable dashboard is also praised for enhancing employee engagement and management efficiency.
- Comprehensive Functionality - Reviewers commend the all-in-one solution that integrates scheduling, HR, and payroll functionalities, which is particularly beneficial for hourly businesses. Negative Feedback:
- Learning Curve - Some users mention a steep learning curve, especially for those unfamiliar with workforce management software. Initial setup and training can be time-consuming.
- Customer Support Issues - A few reviews indicate dissatisfaction with customer support, citing slow response times and difficulty in resolving issues.
- Pricing Concerns - Some users feel that the pricing may be on the higher side compared to other similar software solutions, which could be a barrier for smaller businesses.
Overall, Workforce.com is well-regarded for its functionality and ease of use, but there are areas for improvement, particularly in customer support and pricing.
