When I Work Analysis
What is When I Work?
Employee scheduling and time tracking software
Employees
201-500
Founded
2010
Industry
Other
Product Features & Capabilities
- Employee scheduling software for quick schedule creation
- Time clock feature for tracking attendance and breaks
- Team messaging for streamlined communication
- Labor forecasting tools for budget management
- Integrations with payroll and other business tools.
Use Cases
Create and share employee schedules in minutes; Track employee attendance and time off; Communicate shift changes and updates instantly; Manage labor costs with forecasting tools; Facilitate shift trades and confirmations among staff.
Pricing
When I Work offers a tiered pricing model based on subscription plans, which are as follows:
- Essentials Plan: Starts at $2.50 per user, per month.
- Pro Plan: Starts at $5.00 per user, per month.
- Premium Plan: Starts at $8.00 per user, per month.
There are no one-time fees, and the software is offered on a subscription basis without long-term contracts. Additionally, a 14-day free trial is available for new users to test the software before committing to a subscription.
Other Considerations
Serves over 200,000 workplaces globally; Recognized with multiple awards for HR technology; Offers a 14-day free trial for new users.
Integrations
When I Work supports several key integrations, including:
- ADP: Simplifies payroll and HR processes.
- Gusto: Allows for syncing team hours from When I Work into Gusto for accurate payroll processing.
- QuickBooks: Integrates for accounting and financial management.
- Xero: Provides integration for accounting purposes.
- Square: Integrates for point-of-sale and payment processing.
- Zapier: Enables connections with thousands of other apps for automation and workflow enhancements.
These integrations help streamline payroll, HR functions, and overall business operations.
Customer Support Options
When I Work offers several customer support options for users of their workforce management software, including:
- Help Center - A comprehensive resource for general inquiries and support resources. Users can access articles and FAQs. - Help Center
- Submit a Ticket - For specific support issues, users can submit a support ticket to get assistance. - Submit a Ticket
- Training Center - Users can access training resources to better understand the software and its features. - Training Center
- Customer Webinars/Events - Users can participate in webinars for additional support and training. - Customer Webinars / Events
- System Status Page
Support is available through these channels, ensuring users have access to the help they need.
User Reviews
User reviews for the workforce management software "When I Work" reveal a mix of positive and negative feedback:
- User-Friendly Interface - Many users appreciate the intuitive and easy-to-navigate interface, making scheduling straightforward for both managers and employees. Reviews highlight that the platform is visually attractive and functional on both mobile and desktop.
- Time-Saving Features - Users report that the software significantly reduces the time spent on scheduling and time tracking, with features that allow employees to clock in and out easily.
- Effective Communication - The app's notification system is praised for keeping employees informed about their schedules and any changes, enhancing team communication.
- Accessibility - Employees enjoy having their schedules accessible at all times, which improves overall satisfaction and reduces confusion regarding shifts. Negative Feedback:
- Limited Customization - Some users express a desire for more customization options within the scheduling features, indicating that the software may not meet all specific business needs.
- Customer Support Issues - A few reviews mention challenges with customer support, citing slow response times or difficulties in resolving issues.
- Not Suitable for All Businesses - While effective for many, some users feel that "When I Work" may not be the best fit for all types of businesses, particularly those with more complex scheduling needs.
Overall, "When I Work" is generally well-received for its ease of use and efficiency, but it may not be perfect for every organization.
