When I Work Analysis
What is When I Work?
Employee scheduling and time tracking software
Location
420 North 5th St., Suite 500, Minneapolis, Minnesota 55401, United States
Employees
201-500
Founded
2010
Industry
Other
Product Features & Capabilities
- Employee scheduling software for quick schedule creation
- Time clock feature for tracking attendance and breaks
- Team messaging for streamlined communication
- Labor forecasting tools for budget management
- Integrations with payroll and other business tools.
Pricing
When I Work offers a tiered pricing model based on subscription plans, which are as follows:
- Essentials Plan: Starts at $2.50 per user, per month.
- Pro Plan: Starts at $5.00 per user, per month.
- Premium Plan: Starts at $8.00 per user, per month.
Other Considerations
Serves over 200,000 workplaces globally; Recognized with multiple awards for HR technology; Offers a 14-day free trial for new users.
Integrations
When I Work supports several key integrations, including:
- ADP: Simplifies payroll and HR processes.
- Gusto: Allows for syncing team hours from When I Work into Gusto for accurate payroll processing.
- QuickBooks: Integrates for accounting and financial management.
- Xero: Provides integration for accounting purposes.
- Square: Integrates for point-of-sale and payment processing.
- Zapier: Enables connections with thousands of other apps for automation and workflow enhancements.
Customer Support Options
- Help Center - A comprehensive resource for general inquiries and support resources. Users can access articles and FAQs. - [Help Center](https://help.wheniwork.com)
- Submit a Ticket - For specific support issues, users can submit a support ticket to get assistance. - [Submit a Ticket](https://help.wheniwork.com/submit-a-ticket/)
- Training Center - Users can access training resources to better understand the software and its features. - [Training Center](https://help.wheniwork.com/training/)
- Customer Webinars/Events - Users can participate in webinars for additional support and training. - [Customer Webinars / Events](https://wheniwork.com/events#customer-webinar)
- System Status Page
User Reviews
- User-Friendly Interface - Many users appreciate the intuitive and easy-to-navigate interface, making scheduling straightforward for both managers and employees. Reviews highlight that the platform is visually attractive and functional on both mobile and desktop.
- Time-Saving Features - Users report that the software significantly reduces the time spent on scheduling and time tracking, with features that allow employees to clock in and out easily.
- Effective Communication - The app's notification system is praised for keeping employees informed about their schedules and any changes, enhancing team communication.
- Accessibility - Employees enjoy having their schedules accessible at all times, which improves overall satisfaction and reduces confusion regarding shifts. **Negative Feedback:**
- Limited Customization - Some users express a desire for more customization options within the scheduling features, indicating that the software may not meet all specific business needs.
- Customer Support Issues - A few reviews mention challenges with customer support, citing slow response times or difficulties in resolving issues.
- Not Suitable for All Businesses - While effective for many, some users feel that "When I Work" may not be the best fit for all types of businesses, particularly those with more complex scheduling needs.
HQ Full Address
420 North 5th St., Suite 500, Minneapolis, Minnesota 55401, United States
