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Verint is a leader in customer engagement automation, specializing in AI-powered solutions. Their open CCaaS platform integrates work, data, and experiences to enhance customer interactions. This approach enables organizations to achieve significant business outcomes through improved customer experience and operational efficiency.
Automate customer interactions with AI-driven self-service; Enhance agent performance through real-time coaching; Analyze customer feedback for actionable insights; Improve operational efficiency with workforce management; Increase customer satisfaction through omnichannel experiences.
225 Broadhollow Road, Suite 130, Melville, New York 11747, United States
Acquired by Thoma Bravo for $2 billion; Serves many Fortune 500 companies; Recognized as a leader in VoC analytics.