Verint Analysis
What is Verint?
Verint is a leader in customer engagement automation, specializing in AI-powered solutions. Their open CCaaS platform integrates work, data, and experiences to enhance customer interactions. This approach enables organizations to achieve significant business outcomes through improved customer experience and operational efficiency.
Location
225 Broadhollow Road, Suite 130, Melville, New York 11747, United States
Employees
5001-10000
Founded
1994
Industry
SaaS, AI/ML, Data Analytics
Product Features & Capabilities
- Open CCaaS platform for customer engagement
- Verint Da Vinci AI for workflow automation
- Intelligent Virtual Assistants for self-service
- Business analytics for actionable insights
- Workforce engagement solutions for performance improvement.
Use Cases
Automate customer interactions with AI-driven self-service; Enhance agent performance through real-time coaching; Analyze customer feedback for actionable insights; Improve operational efficiency with workforce management; Increase customer satisfaction through omnichannel experiences.
HQ Full Address
225 Broadhollow Road, Suite 130, Melville, New York 11747, United States
Other Considerations
Acquired by Thoma Bravo for $2 billion; Serves many Fortune 500 companies; Recognized as a leader in VoC analytics.
