Inari Analysis: $144M Raised
What is Inari?
Inari built an AI agent for product teams that turns customer feedback, sales calls, support threads, and docs into product opportunities. The site says it unifies sources like Slack, Gong, Intercom, Zendesk, Notion, and CSV uploads, then auto-analyzes quotes, sentiment, requests, and revenue signals. Amplitude acquired Inari, and the product wind-down was announced for August 18, 2025.
Location
169 Madison Ave, New York, NY 10016, US
Employees
1-10
Founded
2023
Revenue
$493.6M
Business Model
Subscription-based revenue model using credits for feedback analysis services.
Product Features & Capabilities
- Customer feedback analysis, AI product backlog, automated feedback analysis, voice of customer feed, integrations, actionable insights, PRD and prototype generation, backlog prioritization, feedback repository, customer and company analytics.
Pricing
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Startup: $30/month
- 1,000 credits/month
- $0.04 per credit after
- Unlimited seats
- Upload CSVs, PDFs, and DOCs
- Connect apps like Gong, Intercom, and Slack
- Automate customer feedback analytics
- Identify accurate insights with citations
- Surface feature requests in backlog
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Growth: $300/month
- 10,000 credits/month
- $0.04 per credit after
- Unlimited seats
- Upload CSVs, PDFs, and DOCs
- Connect apps like Gong, Intercom, and Slack
- Automate customer feedback analytics
- Identify accurate insights with citations
- Surface feature requests in backlog
- Sync GTM data from Salesforce and HubSpot
- Enrich issues from Jira or Linear with feedback
- Automate VoC reports and alerts
- Request integrations with more data sources
-
Enterprise: TBD/month
- Unlimited credits/month
- Discounted per credit rate
- Unlimited seats
- Upload CSVs, PDFs, and DOCs
- Connect apps like Gong, Intercom, and Slack
- Automate customer feedback analytics
- Identify accurate insights with citations
- Surface feature requests in backlog
- Sync GTM data from Salesforce and HubSpot
- Enrich issues from Jira or Linear with feedback
- Automate VoC reports and alerts
- Prioritized integrations with more sources
- Personalized fine-tuned models per org
- Ingest data sources via API
- Access to SSO and RBAC
-
Trial: $0/month
- 500 credits after onboarding and attaching payment details
- Upload CSV, PDF, and DOCs
- Automated feedback and customer analytics
- Accurate customer and product insights with citations
How much Inari raised
Not specified (likely Series B based on context) - $144 million
Closed in late December 2024Lead Investor: New investors including a wholly owned subsidiary of the Abu Dhabi Investment Authority (ADIA), a large financial investor, and existing investors such as Hanwha Impact, NGS Super, the State of Michigan Retirement System, and company founder Flagship Pioneering.
Who are the founders of Inari
Market Focus
Inari primarily focuses on the market of customer feedback analytics, utilizing AI to transform customer feedback into actionable product insights for teams to identify and prioritize product opportunities.
Investors
- Abu Dhabi Investment Authority (ADIA) - a wholly owned subsidiary
- Hanwha Impact
- NGS Super
- State of Michigan Retirement System
- Flagship Pioneering (company founder)
Competitors Overview
Inari's main competitors in the feedback analytics market include:
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SurveyMonkey: Known for its extensive user base and AI-powered tools that enhance feedback management. It offers a user-friendly interface and a variety of survey options, making it suitable for diverse feedback needs.
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Birdeye: Focuses on reputation management and customer experience, particularly for local businesses. It provides tools for gathering customer reviews and feedback, which can enhance local SEO and customer engagement.
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SurveySparrow: Offers a mobile-first, chat-like survey experience, making it easy for users to engage with surveys on their devices. This approach can lead to higher response rates and more actionable insights.
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Dialpad Connect: Leverages AI for customer intelligence, providing insights that can improve customer interactions and service delivery. Its integration with communication tools enhances its utility for customer support teams.
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LiveAgent: Designed to improve customer service across multiple communication channels, it offers a comprehensive solution for managing customer inquiries and feedback.
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Viable Fit: Focuses on AI and data analysis, transforming qualitative data into actionable insights, which gives it a technological edge in data processing.
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TestedHQ: Specializes in gathering unbiased user feedback for product testing, which can lead to more user-centered product designs.
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Cardinal: Provides AI-powered product management tools that streamline software development processes, enhancing efficiency in product lifecycle management.
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Zeda.io: Integrates customer feedback into product management, focusing on product discovery and strategy, which can enhance decision-making.
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CustomerIQ: Specializes in CRM and sales process automation, improving customer interactions through automated data capture.
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Olvy: Offers AI-powered user feedback analysis tools, enabling product teams to better understand user needs and improve product offerings.
Notable differences and advantages of Inari over some competitors, particularly Medallia, include:
- Automated feedback analysis, reducing manual effort.
- Seamless integration with CRMs and backlog issues.
- User control over AI results for enhanced accuracy.
- A self-serve model that allows users to explore the tool without a demo.
- A pricing model that is significantly cheaper than Medallia, based on feedback volume rather than per seat.
These features make Inari particularly appealing to startups and product teams looking for cost-effective and efficient feedback analytics solutions.
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Financial Overview
$493.6MEstimated Revenue
$144MTotal Raised
Not specified (likely Series B based on context)$144 million
Closed in late December 2024
Investors: New investors including a wholly owned subsidiary of the Abu Dhabi Investment Authority (ADIA), a large financial investor, and existing investors such as Hanwha Impact, NGS Super, the State of Michigan Retirement System, and company founder Flagship Pioneering.