USA Clean Master Analysis
What is USA Clean Master?
Nationwide cleaning service specializing in various cleaning
Employees
201-500
Industry
Commercial
Years In Business
20
Product Features & Capabilities
- Carpet cleaning
- Upholstery cleaning
- Rug cleaning
- Water damage restoration
- Mattress cleaning
- Air duct cleaning
- Tile and grout cleaning
- Mold remediation
- Wood floor refinishing
- Sanitizing and disinfecting
Use Cases
Clean carpets to remove allergens and stains; Restore upholstery to original condition; Eliminate dirt from rugs with pick-up and delivery; Improve indoor air quality through air duct cleaning; Remediate mold in residential and commercial properties
Pricing
$70-$250
Customer Success Story
Customer reviews for USA Clean Master’s carpet cleaning service reflect a mix of positive and negative feedback.
Positive Feedback:
1. Many customers praised the professionalism and efficiency of the cleaning team. For instance, a review on Angie's List highlighted that the team worked efficiently and thoroughly, leaving carpets looking great.
2. Customers appreciated the prompt service, with one review noting that the team arrived quickly to clean a couch and provided excellent service.
3. The overall quality of the cleaning was often commended, with some reviews mentioning that carpets looked fantastic and the house smelled fresh after the service.
Negative Feedback:
1. Some reviews indicated dissatisfaction with the pricing and value for money, with a Yelp review mentioning that the service did not meet expectations relative to the cost.
2. There were also mentions of inconsistent service quality, with some customers reporting that the results were not as thorough as they had hoped.
3. The company has a mixed rating on platforms like Yelp and BBB, with some customers expressing concerns about customer service and follow-up.
Overall, while many customers have had positive experiences with USA Clean Master, there are notable concerns regarding pricing and service consistency.
Positive Feedback:
1. Many customers praised the professionalism and efficiency of the cleaning team. For instance, a review on Angie's List highlighted that the team worked efficiently and thoroughly, leaving carpets looking great.
2. Customers appreciated the prompt service, with one review noting that the team arrived quickly to clean a couch and provided excellent service.
3. The overall quality of the cleaning was often commended, with some reviews mentioning that carpets looked fantastic and the house smelled fresh after the service.
Negative Feedback:
1. Some reviews indicated dissatisfaction with the pricing and value for money, with a Yelp review mentioning that the service did not meet expectations relative to the cost.
2. There were also mentions of inconsistent service quality, with some customers reporting that the results were not as thorough as they had hoped.
3. The company has a mixed rating on platforms like Yelp and BBB, with some customers expressing concerns about customer service and follow-up.
Overall, while many customers have had positive experiences with USA Clean Master, there are notable concerns regarding pricing and service consistency.
Other Considerations
Serves customers nationwide; Offers free on-site price estimates; Utilizes eco-friendly cleaning products; Employs IICRC trained technicians; Provides services seven days a week
Special Offers
USA Clean Master offers various seasonal and promotional specials throughout the year. Customers can also join their membership club to enjoy discounts on cleaning services year-round and receive email updates on new specials. However, specific current promotions are not detailed on their website.
Service Area
USA Clean Master operates in the following geographical areas: Rockville, MD; Tampa, FL; Baltimore, MD; Dallas, TX; Washington DC; Atlanta, GA; Fort Lee, NJ; Philadelphia, PA; San Antonio, TX; and Fort Worth, TX.
