UpMarket Analysis
What is UpMarket?
UpMarket is transforming guest management in the hospitality industry with AI-powered solutions that automate over 90% of guest interactions, helping property managers reduce operational costs and improve guest satisfaction. The platform integrates with existing property management systems to enhance efficiency and drive revenue growth.
HQ Country
Amsterdam, Netherlands
Employees
11-50
Founded
2023
Product Features & Capabilities
- AI Virtual Concierge handling 89% of guest inquiries
- Automated check-ins and pre-arrival document collection
- AI-driven upselling for increased revenue
- 24/7 guest communication via WhatsApp
- Seamless integration with PMS and OTAs
Other Considerations
Integrates with Airbnb, Booking.com, Lodgify, Guesty, SEF; Clients include 4-star resorts in Canary Islands and Lisbon; 20% increase in guest satisfaction; €50 average revenue uplift per room per month; 80% reduction in guest inquiries
