Unthread Analysis
What is Unthread?
Unthread specializes in AI-automated ticketing solutions that integrate directly into Slack. Their unique approach leverages agentic AI to streamline ticket resolution and enhance team collaboration. This results in faster response times and improved support efficiency for organizations.
HQ Country
New York City, United States
Employees
1-10
Founded
2022
Industry
SaaS, AI/ML, Hrtech
Product Features & Capabilities
- Slack-native ticket intake and response
- Agentic AI for ticket deflection and automation
- Knowledge Base for identifying and closing knowledge gaps
- AI Analytics for advanced performance insights
- Omni-channel intake for seamless ticket management.
