UKG Analysis
What is UKG?
AI-driven HR and workforce management solutions
Location
1000 Washington Street, Lowell, Massachusetts 01852, United States
Employees
10001+
Founded
2020
Industry
Technology
Deployment Type
Cloud-based
Product Features & Capabilities
- Human Capital Management suite for enterprises
- Workforce Management solutions for various industries
- Global Payroll services for multi-country operations
- AI-powered insights for workforce optimization
- Employee experience management tools for engagement.
Pricing
UKG's workforce management software, UKG Pro, typically charges on a quarterly or annual subscription basis, with costs ranging from $27 to $37 per employee per month (PEPM). Additionally, there are one-time implementation fees that can range from 40% to 70% of the annual software fees.
Other Considerations
Serves over 80,000 organizations globally; Recognized as a leader in Gartner's Magic Quadrant for Cloud HCM; UKG Aspire conference for customer collaboration and learning.
Customer Support Options
- UKG Community - A collaborative platform where users can connect, share experiences, and seek assistance from other users and experts.
- Customer Support Line - Users can contact customer support directly at +1-800-394-4357 for immediate assistance.
- Support Experience - UKG provides a dedicated support experience that includes flexible support options and 24/7 availability for premium users.
- Implementation Support - UKG emphasizes a partnership approach during the implementation phase to ensure long-term success for their customers. The specific availability of these support channels may vary, but the community and customer support line are generally accessible for users seeking help.
User Reviews
- User-Friendly Interface - Many users appreciate the intuitive design, stating that it is easy to navigate and find necessary features. For instance, one review noted that both managers and team members can easily locate what they need.
- Comprehensive Features - Users have praised the software for its robust HR, payroll, and talent management capabilities, which are particularly beneficial for mid-to-large enterprises. The integration of various functionalities into one platform is often highlighted as a significant advantage.
- Time-Saving - Several reviews mention that the software has saved time in employee management and record-keeping, enhancing overall efficiency.
- Customer Support - Positive remarks about customer support indicate that users feel well-supported when issues arise. **Negative Feedback:**
- Mobile App Issues - Some users have reported problems with the mobile application, indicating that it can be less reliable compared to the desktop version.
- Cost Concerns - A few reviews express concerns about the pricing structure, noting that the costs can be high, especially with additional implementation fees.
- Learning Curve - While many find the software user-friendly, some users mentioned a learning curve for new employees, particularly in adapting to the system's features.
Integrations
UKG's workforce management software supports key integrations with various systems, including:
- HR Systems: Integrates with Applicant Tracking Systems (ATS) like Greenhouse and Taleo, as well as performance management tools like 15Five and ClearCompany.
- Payroll Systems: Seamless integration with payroll systems to enhance efficiency and compliance.
- ERP Systems: Works with enterprise resource planning systems such as Microsoft Dynamics.
- Time and Attendance: Integrates with time management applications to streamline attendance tracking.
- Finance Applications: Connects with financial software to ensure accurate payroll processing and reporting.
