Twilio Analysis: $236M Raised
What is Twilio?
Twilio is a Customer Engagement Platform that integrates communication APIs with artificial intelligence. Their unique approach combines first-party data to enhance customer experiences across various channels. This enables businesses to build personalized interactions and improve operational efficiency.
Location
101 Spear Street, Fifth Floor, San Francisco, California 94105, United States
Employees
5001-10000
Founded
2008
Industry
SaaS, MarTech, AI/ML
Funding Status
Public
Product Features & Capabilities
- Customer Engagement Platform integrating data and AI
- Messaging solutions for SMS and WhatsApp
- Voice services for enhanced customer interactions
- Email API for scalable email delivery
- Customer Data Platform for real-time insights.
Use Cases
Verify user identities to prevent fraud; Send appointment reminders via SMS; Manage customer communications across multiple channels; Automate marketing campaigns using customer data; Enhance customer support with integrated voice solutions.
HQ Full Address
101 Spear Street, Fifth Floor, San Francisco, California 94105, United States
Other Considerations
Named a Leader in the 2025 Gartner Magic Quadrant for CPaaS; Serves over 335,000 companies globally; Offers a free trial with no credit card required.
Latest Funding Round
Series E: $130M led by Fidelity and T. Rowe Price (July 29, 2015)
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