Top10ERP Analysis
What is Top10ERP?
Manufacturing ERP comparison platform with 950K+ business users
Employees
1-10
Founded
2008
Deployment Type
Cloud-based
Target Company Size
Medium
Product Features & Capabilities
- ERP software comparisons by vendor
- Industry-specific ERP recommendations
- Manufacturing mode-based ERP evaluations
- Company size-based ERP filtering
- Technology feature comparisons (AI, EDI, IoT, cloud, etc.)
- Custom price quotes and demos
- Expert ERP selection advice
Use Cases
Compare top ERP systems for aerospace and defense manufacturers; Evaluate ERP options for discrete manufacturing operations; Select ERP for a $100M+ distribution business; Assess AI-enabled ERP capabilities for food manufacturing; Find cloud-based ERP solutions for SMEs under $1M
Pricing
The pricing model for NetSuite ERP includes a subscription fee that ranges from $10,000 to $100,000 annually, with a cost of approximately $125 per user per month. There is also a minimum implementation fee of $10,000. NetSuite is delivered as a subscription service, which eliminates the need for large upfront license fees and hardware procurement.
Other Considerations
Serves 950,000+ manufacturing and distribution businesses; Compares over 100 ERP systems; Covers 25 manufacturing industries; Offers filtering by 12 technology features; Provides expert selection advice and demos
Customer Support Options
NetSuite ERP offers several customer support options for its users, including:
- Phone Support - Users can contact NetSuite Sales via phone, available Monday to Friday from 5 a.m. to 5 p.m. PT. Specific phone numbers can be found on their contact page.
- Live Chat - Users can initiate a live chat with support representatives directly from their NetSuite account by clicking on the “Support” tab and selecting “Live Chat.”
- Email Support - While specific email support details were not explicitly mentioned in the sources, users typically can reach out through the support portal after logging into their NetSuite account.
- Advanced Customer Support (ACS)
- NetSuite Help Center - Users are encouraged to search the Help Center for answers to common questions before reaching out for direct support.
Integrations
NetSuite ERP offers notable integration capabilities with various tools and platforms, including:
- E-commerce platforms
- Payment gateways
- Human Resources (HR) software
- Customer Relationship Management (CRM) software
- Enterprise Service Management (ESM) systems
- Warehouse Management Systems (WMS)
Additionally, NetSuite provides a connector that enables quick data mapping between NetSuite and leading e-commerce, marketplace, third-party logistics, and point-of-sale (POS) systems.
User Reviews
NetSuite ERP has received a mix of user reviews, particularly regarding its manufacturing capabilities. Here are the key pros and cons highlighted by users:
- Customization and Flexibility - Users appreciate the high level of customization available, allowing them to tailor the software to specific business needs.
- Comprehensive Features - The software offers extensive features, especially in accounting and financial reporting, which are beneficial for manufacturing operations.
- Integration Capabilities - NetSuite supports seamless integration with various platforms, enhancing operational efficiency.
- Scalability - The ERP system is noted for its ability to grow with a business, accommodating expanding needs without requiring a switch to a different system.
- Real-Time Updates - Users value the real-time updates and customizable dashboards that aid in decision-making. Cons:
- Complexity and Learning Curve - Many users report a steep learning curve, making it challenging for new users to navigate the system effectively.
- Cost - The pricing structure is often cited as a major drawback, with many users feeling it is prohibitively expensive for smaller businesses.
- Customer Support Issues - Users have expressed dissatisfaction with customer support, describing it as lacking responsiveness, especially during implementation.
- Implementation Challenges - The implementation process can be frustrating and poorly managed, leading to delays and complications.
Overall, while NetSuite ERP offers robust features and customization options, its complexity, cost, and customer service issues may deter smaller manufacturing businesses from fully utilizing its capabilities.
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