Tidio Analysis: $26M Raised
What is Tidio?
Tidio is an AI-powered customer service platform that automates support interactions across various channels. Their unique Lyro AI Agent resolves a significant portion of customer inquiries, enhancing efficiency and response times. This approach allows businesses to scale their support operations while maintaining high-quality customer interactions.
Employees
201-500
Founded
2013
Industry
SaaS, AI/ML
Product Features & Capabilities
- Lyro AI Agent for automating customer inquiries
- Live Chat for real-time customer engagement
- Help Desk for managing support tickets
- Flows for automating customer interactions
- Integrations with various CRM and ecommerce platforms.
Use Cases
Automate customer support inquiries across multiple channels; Enhance lead conversion through automated conversations; Streamline workflows with integrated help desk tools; Provide multilingual support for global customers; Analyze customer interactions to improve service quality.
How much Tidio raised
Series B - $25 million
May 12, 2022Lead Investor: PeakSpan Capital, Inovo Venture Partners, Rafał Brzoska (InPost CEO)
Seed Round - €1 million
November 20, 2019Lead Investor: Inovo Venture Partners
Other Considerations
Trusted by over 300,000 businesses globally; Supports 12 languages for customer interactions; Offers compliance with GDPR and CCPA regulations.
See something that needs updating? Suggest edits to this profile.
