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Thumbtack Analysis

What is Thumbtack?

Thumbtack is a technology company that connects individuals with local service providers to assist with various home improvement needs. Their platform allows users to find professionals for remodeling projects, repairs, and other home services. Thumbtack specializes in facilitating connections for a wide range of services, including home remodeling, photography, and event planning, making it easier for homeowners to manage and enhance their living spaces.

HQ Country
San Francisco, United States
Employees
1001-5000
Founded
2008
Industry
Residential Remodeling
Customer Satisfaction
1.3, 1.09, 2.23, 3.2
Emergency Services
Yes
Years In Business
15

Product Features & Capabilities

  • Home improvement services
  • Home repair services
  • Home cleaning services
  • Cost estimation tools
  • Project planning app

Customer Success Story

Customer reviews for Benítez Plumbing Heating and Cooling System reflect a generally positive sentiment, with many customers praising the company's reliability, professionalism, and quality of work. **Positive Feedback:** - Many customers express satisfaction with the promptness and efficiency of the service. For instance, one review highlighted that the team was "extremely happy with the result" and recommended them for their reliability and skill. - The company has a high overall rating of 4.8 out of 5 on Thumbtack, based on 217 reviews, indicating a strong level of customer satisfaction. - Customers appreciate the thoroughness of the plumbing services, noting that the technicians are knowledgeable and provide clear explanations of the work being done. **Negative Feedback:** - Some reviews mention issues with scheduling and communication, where customers felt that responses could be delayed or unclear. - A few customers reported dissatisfaction with the pricing, feeling that some services were more expensive than expected. Overall, while the majority of feedback is positive, there are areas for improvement, particularly in communication and pricing transparency.

Other Considerations

Trusted by over 4.5 million users; High customer rating of 4.9/5 on the App Store; Covers all 50 states in the U.S.

Certifications

Thumbtack does not hold specific certifications or licenses itself for home remodeling. Instead, it connects users with local service providers who may have various occupational licenses relevant to their trades, such as Certified Building Contractor, Certified General Contractor, and Certified Residential Contractor. Thumbtack's policy requires that only government-issued licenses that are searchable on state licensing boards qualify for a license badge on their platform.

Services

Thumbtack offers a variety of home remodeling services, including:

  • Kitchen Remodeling
  • Bathroom Remodeling
  • General Contracting
  • Interior Design
  • Handyman Services
  • Roof Repair or Maintenance
  • Flooring Installation
  • Painting Services
  • Appliance Installation
  • Home Additions

Service Areas

Benítez Plumbing Heating and Cooling System provides plumbing services in the following areas: Baldwin, East Meadow, Elmont, Floral Park, Freeport, Garden City, Hicksville, Old Bethpage, Levittown, Long Island, Lynbrook, Massapequa, Rockville Centre, Salisbury, Valley Stream, Nassau County, and Oyster Bay, NY.

Certifications Licenses

Benítez Plumbing Heating and Cooling System is "Fully Insured and Licensed," indicating that the company holds relevant certifications or licenses for plumbing services. However, specific details about the types of licenses or certifications are not provided on their website.

Recent Venture Round Amount

The amount of money raised in the most recent venture funding round for Thumbtack is not specified, as the funding size is marked as "Obfuscated."

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Financial Overview

Debt Financing
July 31, 2024
Investors: Hercules Capital, Silicon Valley Bank
Series G
June 15, 2021
Investors: Qatar Investment Authority, among others
Series F
July 22, 2019
Investors: Sequoia Capital
Series E
September 29, 2015
Investors: Baillie Gifford
Series D
August 20, 2014
Investors: CapitalG
Series C
May 20, 2014
Investors: Not specified
Series B
June 13, 2013
Investors: Sequoia Capital
Series A
January 9, 2012
Investors: Javelin Venture Partners
Angel Round
June 9, 2010
Investors: Not specified
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