TCP Software Analysis
What is TCP Software?
Automated time tracking and employee scheduling solutions
Location
1 Time Clock Drive, San Angelo, Texas 76904, United States
Employees
501-1000
Founded
1988
Industry
Healthcare
Deployment Type
Cloud-based
Product Features & Capabilities
- TimeClock Plus for automated time tracking
- Humanity Schedule for dynamic employee scheduling
- Aladtec for public safety scheduling
- Humanity Time for small business time tracking
- ScheduleAnywhere for managing recurring shift schedules.
Pricing
TCP Software operates on a per-employee-per-month (PEPM) pricing model, with costs ranging from $5 to $7 PEPM. The exact pricing depends on the selected modules and features. Additionally, TCP Software offers trial and premium subscriptions for its Humanity Scheduling service, with paid plans starting from $2.00 per month. For specific pricing inquiries or to get a demo, users are encouraged to contact the company directly.
Other Considerations
Trusted by over 37,000 companies; Award-winning customer service recognized in the industry; Offers solutions tailored for various sectors including education and public safety.
Customer Support Options
TCP Software offers several customer support options for users of their workforce management software. Users can contact customer support via phone at 1-325-223-9300, available Monday through Friday from 7 a.m. to 7 p.m. CT. Additionally, they provide 24/7 chat and email support. The support team is known for its efficiency, answering 90% of calls within 60 seconds and resolving 76% of support calls on the same day. Users can also open support cases through the support portal. The company boasts a customer satisfaction rate of 97% and a Net Promoter Score of 77+.
Integrations
TCP Software's workforce management software supports a variety of key integrations, including:
- HR Systems: Integrations with Human Capital Management (HCM) systems to streamline employee data management.
- Payroll Providers: Seamless connections with major payroll providers to ensure accurate and timely wage calculations.
- ERP Systems: Integration with Enterprise Resource Planning (ERP) systems to enhance business processes and compliance.
- Time and Attendance Solutions: Automated time tracking and attendance management that integrates with existing payroll and HR systems.
User Reviews
- User-Friendly Interface - Many users appreciate the intuitive design of TimeClock Plus, noting that it is easy to navigate and user-friendly.
- Customer Support - Users have reported positive experiences with customer service, stating that support is helpful and responsive when assistance is needed.
- Integration Capabilities - Some reviews mention that TCP Software integrates well with other systems, making it easier for businesses to manage timekeeping and payroll processes. **Negative Feedback:**
- Pricing Concerns - Some users feel that the pricing structure is not competitive compared to other workforce management solutions, which can be a deterrent for smaller businesses.
- Limited Features - A few reviews indicate that while the software is effective for basic time tracking, it may lack advanced features that some larger organizations require.
- Performance Issues - There are mentions of occasional glitches and performance issues, particularly during peak usage times, which can disrupt operations.
