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Symbl.ai specializes in transforming unstructured communication data into actionable insights using advanced AI models. Their unique approach leverages proprietary technology to analyze conversations in real-time, enabling organizations to enhance customer interactions and operational efficiency. This capability allows businesses to derive meaningful insights from voice, video, and text communications at scale.
Analyze customer calls for sentiment and compliance; Generate real-time meeting notes and summaries; Automate responses during customer support interactions; Detect customer intent in conversations; Score call quality based on predefined criteria.
Recently acquired by Invoca; Offers a multi-agent platform for interconnected AI solutions; Focused on enhancing customer experience through intelligent automation.