Swaim Electric Analysis
What is Swaim Electric?
Swaim Electric Heat and Air Conditioning offers a comprehensive range of HVAC services, including: - **Installation of Heating and Cooling Systems**: They specialize in the installation of residential heating and cooling systems, catering to both new homes and upgrades for existing systems. - **Service and Repair**: The company provides reliable service and repair for HVAC systems, ensuring that they operate efficiently and effectively. - **Maintenance Services**: Ongoing maintenance contracts are available to help customers maintain their HVAC systems, prolonging their lifespan and improving efficiency. - **Trane Comfort Specialist Dealer**: As a certified Trane Comfort Specialist dealer, Swaim Electric emphasizes the use of high-quality products to minimize future repair costs. - **Free Estimates**: Customers can schedule free estimates for their HVAC needs, allowing them to assess options without initial costs. These services are designed to meet the heating and cooling needs of residential customers in the Piedmont Triad area, where the company has been operating since 1973.
Pricing
Customer Success Story
Swaim Electric Heat and Air Conditioning has received a mix of positive and negative customer reviews regarding their HVAC services. **Positive Aspects:** 1. **Quality of Service**: Many customers have praised the company for their efficient and courteous service. They appreciate the quick response times and the professionalism of the technicians. For instance, one review highlighted that the company effectively identified and repaired a refrigerant leak in an older system. 2. **Pricing**: Several reviews mention that Swaim Electric offers competitive pricing, making them a preferred choice for HVAC installations and maintenance. Customers have noted that they found the best prices compared to other service providers. 3. **Overall Satisfaction**: The company has a high overall rating, with a 4.9-star average from over 1,150 reviews, indicating a strong level of customer satisfaction. **Negative Aspects:** 1. **Service Delays**: Some customers have reported delays in service appointments, which can be frustrating, especially during peak seasons when HVAC issues are more common. 2. **Communication Issues**: A few reviews mentioned difficulties in communication, particularly regarding scheduling and follow-up on service requests. Overall, Swaim Electric is well-regarded for its HVAC services, with a strong emphasis on customer satisfaction, though there are areas for improvement in service timeliness and communication.
Certifications
1. Certified Trane Comfort Specialist dealer, indicating expertise in Trane heating and cooling systems.
2. Licensed by the North Carolina State Board of Examiners of Electrical Contractors.
3. Licensed by the North Carolina State Board of Examiners of Plumbing, Heating & Fire Sprinklers.
