Spotless NYC Analysis

Customer reviews for Spotless NYC's carpet cleaning service reflect a mix of positive and negative feedback. **Positive Feedback:** 1. Many customers praised the efficiency and thoroughness of the service. For instance, one review highlighted that the team was able to complete the job within two hours and provided an on-site inspection before starting. 2. Specific team members, like Kevin, received commendations for their hard work in removing tough stains that customers thought were permanent. 3. Overall, the service has a high rating of 4.6 out of 5 based on 406 reviews, indicating a strong level of customer satisfaction. **Negative Feedback:** 1. Some customers expressed dissatisfaction with the pricing, feeling that it was on the higher side compared to other services. 2. A few reviews mentioned issues with scheduling and communication, indicating that there were times when appointments were not confirmed or rescheduled without proper notice. Overall, Spotless NYC appears to be well-regarded for its quality of service, though there are areas for improvement in customer communication and pricing transparency.