Spotless NYC Analysis
What is Spotless NYC?
Eco-friendly carpet and upholstery cleaning services
Industry
Commercial
Years In Business
21
Product Features & Capabilities
- Carpet cleaning
- Upholstery cleaning
- Area rug cleaning
- Drapery cleaning
- Stains and odor removal
- Water damage restoration
Use Cases
Deep clean carpets to remove allergens and stains; Restore upholstery using non-toxic products; Clean area rugs with organic solutions; Remove dust and allergens from drapes; Neutralize tough stains and odors from various fabrics; Handle water damage with industrial-grade tools
Customer Success Story
Customer reviews for Spotless NYC's carpet cleaning service reflect a mix of positive and negative feedback.
Positive Feedback:
1. Many customers praised the efficiency and thoroughness of the service. For instance, one review highlighted that the team was able to complete the job within two hours and provided an on-site inspection before starting.
2. Specific team members, like Kevin, received commendations for their hard work in removing tough stains that customers thought were permanent.
3. Overall, the service has a high rating of 4.6 out of 5 based on 406 reviews, indicating a strong level of customer satisfaction.
Negative Feedback:
1. Some customers expressed dissatisfaction with the pricing, feeling that it was on the higher side compared to other services.
2. A few reviews mentioned issues with scheduling and communication, indicating that there were times when appointments were not confirmed or rescheduled without proper notice.
Overall, Spotless NYC appears to be well-regarded for its quality of service, though there are areas for improvement in customer communication and pricing transparency.
Positive Feedback:
1. Many customers praised the efficiency and thoroughness of the service. For instance, one review highlighted that the team was able to complete the job within two hours and provided an on-site inspection before starting.
2. Specific team members, like Kevin, received commendations for their hard work in removing tough stains that customers thought were permanent.
3. Overall, the service has a high rating of 4.6 out of 5 based on 406 reviews, indicating a strong level of customer satisfaction.
Negative Feedback:
1. Some customers expressed dissatisfaction with the pricing, feeling that it was on the higher side compared to other services.
2. A few reviews mentioned issues with scheduling and communication, indicating that there were times when appointments were not confirmed or rescheduled without proper notice.
Overall, Spotless NYC appears to be well-regarded for its quality of service, though there are areas for improvement in customer communication and pricing transparency.
Other Considerations
Family-owned and operated; Licensed, bonded, and insured; Positive customer reviews highlighting quick response times and effective cleaning
Certifications
Spotless NYC is licensed, bonded, and insured. They provide a certificate of insurance upon request. However, specific certifications or accreditations related to carpet cleaning were not detailed on their website or in the search results.
Service Area
Spotless NYC operates primarily in New York City, providing carpet cleaning services throughout the city.
