SolidRoad Analysis
What is SolidRoad?
Solidroad is an automated quality management platform for customer experience teams. It scores 100% of interactions, including phone, live chat, video, and email, and uses AI simulations to train human and AI agents. The company reports customer results such as 50% faster time to quality threshold and 33% faster resolution speed.
Location
55 Francisco St, San Francisco, California, 94133, US
Employees
11-50
Founded
2023
Revenue
900000
Company Website Traffic
19.3K
Tag (YC)
B2B
Website Traffic
19.3K
YC Batch
W25
Product Features & Capabilities
- AI-driven quality assurance platform, reviews 100% of customer conversations, enhances customer satisfaction (CSAT), improves agent performance, AI-powered training simulations, integrates with Salesforce Service Cloud, Zoho, and Intercom, assesses multiple conversation types across various domains.
Pricing
- Starter Plan: $199/month, up to 10 users.
- Growth Plan: $749/month, up to 50 users.
- Enterprise Plan: Custom pricing for 50+ users.
Who are the founders of SolidRoad
MH
Mark Hughes
Co-Founder & CEO
Description (YC)
AI agents for sales and support teams, starting with training and QA.
Company Pricing
- Starter Plan: $199/month, up to 10 users.
- Growth Plan: $749/month, up to 50 users.
- Enterprise Plan: Custom pricing for 50+ users.
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