Shopgenie Analysis
What is Shopgenie?
Shopgenie, now part of Tekmetric, provides a comprehensive platform for auto repair shops to manage repairs, payments, and customer relationships. The platform includes marketing tools to help shops grow their customer base and enhance loyalty. It is designed specifically for the auto repair industry, offering tailored solutions to improve customer engagement.
Location
7140 East Kierland Boulevard, Scottsdale, Arizona, United States
Employees
11-50
Founded
2022
Product Features & Capabilities
- CRM for customer retention
- Booking Tool for appointment management
- Websites to increase car count
- Review management for automated feedback
- Phone systems for call tracking and training
- Calendar for availability management
- Jasmine AI for service advisor support
Use Cases
Automate customer follow-ups to increase return visits; Manage online bookings to fill appointment slots; Enhance online presence with optimized websites; Collect and manage customer reviews automatically; Track and analyze phone call performance for service improvement
Other Considerations
Acquired by Tekmetric; Serves a wide range of auto repair shops; Offers a dedicated support team for users
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