Shiftboard Analysis
What is Shiftboard?
Employee scheduling software for mission-critical industries
Employees
11-50
Founded
2002
Industry
Manufacturing
Deployment Type
Cloud-based
Product Features & Capabilities
- Employee scheduling software with intelligent automation
- ROI calculator for scheduling efficiency
- Integration capabilities with existing systems
- Security features for data protection
- Customer success stories showcasing impact.
Use Cases
Streamline workforce scheduling for manufacturing operations; Enhance employee engagement through self-service scheduling; Improve labor cost management for energy companies; Ensure compliance with union agreements in corrections; Optimize shift coverage in dynamic work environments.
Pricing
Shiftboard's pricing model for its workforce management software includes various subscription plans based on a per-user, per-month basis. The pricing starts at approximately $2 to $3 per user per month, with different tiers available for varying numbers of employees. For example, one source mentions a Lite plan at $45 per month for up to 35 employees, a Standard plan at $120 per month for up to 70 employees, and a Plus plan at $276 per month for up to 125 employees. However, specific details about one-time fees or additional costs are not clearly outlined on their website.
Other Considerations
Trusted by major brands like Shell and Daisy Brand; Reports 86% higher worker satisfaction among users; Award-winning expertise in workforce management solutions.
Integrations
Shiftboard's workforce management software supports integrations with various systems, including:
- Human Capital Management (HCM)
- Time and Attendance systems
- Payroll systems
- Enterprise Resource Planning (ERP) systems
- Labor Forecasting tools
- Business Intelligence platforms
- Customer Relationship Management (CRM) systems
- On-Demand Labor Marketplaces
These integrations can be achieved through methods such as Flat-File Import and Export, Pre-Built Integration with systems like Dayforce and UKG, and Open API Integration for real-time data exchange.
Customer Support Options
Shiftboard offers several customer support options for users of their workforce management software. The support channels include:
- Phone Support - Users can contact customer support at 1-800-583-1041. Support is available Monday to Friday from 6:00 AM to 5:00 PM PT.
- Email Support - Users can reach out via email at support@shiftboard.com for assistance.
- Online Help Portal - Shiftboard provides an online help portal and in-product help documents that are readily accessible for users seeking guidance.
- Customer Success Services - Additional support options are available through their customer success services, which may include implementation assistance and ongoing support.
These channels ensure that users have access to the help they need during business hours.
User Reviews
User reviews for Shiftboard's workforce management software reveal a mix of positive and negative feedback:
- Ease of Use - Many users appreciate the user-friendly interface, which simplifies the scheduling process. The software is noted for its intuitive design, making it accessible for users with varying levels of tech-savviness.
- Efficiency - Users report significant improvements in scheduling efficiency, with some stating that it has drastically reduced the time spent on scheduling tasks.
- Communication Features - The built-in messaging system allows for effective communication among team members regarding shift changes and updates, which users find beneficial.
- Mobile Access - The mobile app is praised for allowing employees to access their schedules, request time off, and communicate with their teams on the go. Negative Feedback:
- Manual Input Issues - Some users have expressed frustration with the need to manually input large amounts of data, such as typing out names for mass messaging, which can be time-consuming.
- Limited Features for Advanced Needs - While Shiftboard is effective for basic scheduling, some users feel it lacks advanced features that larger organizations might require, such as more robust reporting tools.
- Customer Support - A few reviews mention that customer support can be slow to respond, which can be problematic when urgent issues arise.
Overall, Shiftboard is viewed as a solid option for businesses needing straightforward employee scheduling tools, but it may not meet the needs of all organizations, particularly those requiring more complex functionalities.
