Shiftboard Analysis
What is Shiftboard?
Employee scheduling software for mission-critical industries
Location
P.O. Box 21329, Seattle, Washington 98111, United States
Employees
11-50
Founded
2002
Industry
Manufacturing
Deployment Type
Cloud-based
Product Features & Capabilities
- Employee scheduling software with intelligent automation
- ROI calculator for scheduling efficiency
- Integration capabilities with existing systems
- Security features for data protection
- Customer success stories showcasing impact.
Pricing
Shiftboard's pricing model for its workforce management software includes various subscription plans based on a per-user, per-month basis. The pricing starts at approximately $2 to $3 per user per month, with different tiers available for varying numbers of employees. For example, one source mentions a Lite plan at $45 per month for up to 35 employees, a Standard plan at $120 per month for up to 70 employees, and a Plus plan at $276 per month for up to 125 employees. However, specific details about one-time fees or additional costs are not clearly outlined on their website.
Other Considerations
Trusted by major brands like Shell and Daisy Brand; Reports 86% higher worker satisfaction among users; Award-winning expertise in workforce management solutions.
Integrations
Shiftboard's workforce management software supports integrations with various systems, including:
- Human Capital Management (HCM)
- Time and Attendance systems
- Payroll systems
- Enterprise Resource Planning (ERP) systems
- Labor Forecasting tools
- Business Intelligence platforms
- Customer Relationship Management (CRM) systems
- On-Demand Labor Marketplaces
Customer Support Options
- Phone Support - Users can contact customer support at 1-800-583-1041. Support is available Monday to Friday from 6:00 AM to 5:00 PM PT.
- Email Support - Users can reach out via email at support@shiftboard.com for assistance.
- Online Help Portal - Shiftboard provides an online help portal and in-product help documents that are readily accessible for users seeking guidance.
- Customer Success Services - Additional support options are available through their customer success services, which may include implementation assistance and ongoing support.
User Reviews
- Ease of Use - Many users appreciate the user-friendly interface, which simplifies the scheduling process. The software is noted for its intuitive design, making it accessible for users with varying levels of tech-savviness.
- Efficiency - Users report significant improvements in scheduling efficiency, with some stating that it has drastically reduced the time spent on scheduling tasks.
- Communication Features - The built-in messaging system allows for effective communication among team members regarding shift changes and updates, which users find beneficial.
- Mobile Access - The mobile app is praised for allowing employees to access their schedules, request time off, and communicate with their teams on the go. **Negative Feedback:**
- Manual Input Issues - Some users have expressed frustration with the need to manually input large amounts of data, such as typing out names for mass messaging, which can be time-consuming.
- Limited Features for Advanced Needs - While Shiftboard is effective for basic scheduling, some users feel it lacks advanced features that larger organizations might require, such as more robust reporting tools.
- Customer Support - A few reviews mention that customer support can be slow to respond, which can be problematic when urgent issues arise.
