ServiceTitan Analysis
What is ServiceTitan?
ServiceTitan offers a comprehensive construction payroll service designed specifically for contractors. Key features include real-time timesheet tracking, automated bonuses and performance pay configurations, digital sign-off for accuracy, job costing insights, and GPS tracking. This service aims to streamline payroll processes, enhance accuracy, and provide valuable financial insights, ultimately improving operational efficiency for contractors in the trades industry.
Location
Glendale, United States, California
Employees
1001-5000
Founded
2007
Industry
Construction
YC Batch
W24
Product Features & Capabilities
- Commercial service software for managing service operations
- Construction software for project management and tracking
- Enterprise solutions tailored for large-scale operations
- Private equity solutions for investment management
- Sales prospecting tools to enhance lead generation.
Customer Success Story
ServiceTitan's construction payroll service receives a mix of positive and negative reviews from customers. Users generally appreciate the comprehensive features and user-friendliness of the platform, which help streamline operations and enhance profitability. However, concerns about customer service and the onboarding process persist, indicating areas for improvement.
Other Considerations
Trusted by numerous contractors in the trades; Offers over 70 pre-built integrations with leading software; Notable clients include Rainforest Plumbing and Lovett Services.
Key Features
- Real-time timesheet tracking: Automatically documents technicians’ drive time, vendor runs, and wrench time on their timesheets.
- Automated bonuses and performance pay: Configurable to apply payments and automate complex performance pay.
- Digital sign-off for accuracy: Technicians can digitally sign off on their timesheets to approve accuracy.
- Job costing insights: Provides interactive, real-time reporting to see the profitability of projects.
- GPS tracking and flexible overtime rules: Ensures technician timesheets accurately reflect wrench time through GPS tracking.
Target Clients
The primary clients targeted by ServiceTitan's construction payroll service are home and commercial contractors, particularly those in the trades industry such as HVAC, plumbing, and electrical services. The payroll software is designed to help these businesses manage payroll efficiently, track profitability, and automate commission calculations, thereby enhancing operational efficiency.
