Schneller Knochelmann Plumbing, Heating & Air Analysis

Customer reviews for Schneller Knochelmann Plumbing, Heating & Air's HVAC services highlight several positive and negative aspects: **Positive Aspects:** 1. **Professionalism and Courtesy**: Many customers praise the professionalism and courteousness of the staff. They appreciate the knowledgeable technicians who provide clear explanations of the services performed. 2. **Quality of Work**: Reviews frequently mention excellent workmanship, particularly in HVAC installations and repairs. Customers feel confident in the quality of the services provided. 3. **Timeliness**: The company is noted for being punctual, with technicians arriving on time for scheduled appointments. 4. **Customer Service**: High ratings on platforms like Angie's List (4.8/5) and the Better Business Bureau (4.9/5) reflect strong customer satisfaction regarding service and support. **Negative Aspects:** 1. **Pricing Concerns**: Some reviews indicate that customers found the services to be on the pricier side, which may deter budget-conscious homeowners. 2. **Occasional Scheduling Issues**: A few customers reported difficulties in scheduling appointments or delays in service, which can be frustrating. Overall, Schneller Knochelmann Plumbing, Heating & Air is well-regarded for its HVAC services, with a strong emphasis on customer satisfaction and quality work, though some customers have expressed concerns about pricing and scheduling.