SAP Analysis
What is SAP?
Market-leading software for intelligent enterprises
Employees
10001+
Founded
1972
Industry
Technology
Deployment Type
Cloud-based
Product Features & Capabilities
- SAP Business Suite integrating AI and data
- Cloud ERP applications with built-in analytics
- Financial management solutions for compliance and optimization
- Spend management with AI-driven processes
- Supply chain management for risk resilience and sustainability.
Use Cases
Optimize financial processes to manage uncertainty; Enhance supply chain resilience with integrated solutions; Automate HR functions for workforce alignment; Improve customer experience through data integration; Manage sustainability initiatives with AI-powered tools.
Pricing
SAP's workforce management software, particularly through SAP SuccessFactors, offers various pricing models. Here are the key details:
- SAP SuccessFactors Employee Central
- - Pricing starts at approximately $8 per user per month or an annual subscription beginning at $85 per employee.
- SAP SuccessFactors Recruiting
- - Costs $180 per transaction per year.
- SAP SuccessFactors Workforce Analytics
- - Priced at $3,770 annually.
- General Subscription Plans
- - Typically, SAP SuccessFactors charges between $28 and $38 per employee per month (PEPM) for annual subscriptions.
- SAP Workforce Management
- - Pricing starts at around $76 per user per month.
These prices can vary based on specific business needs and configurations.
Other Considerations
Trusted by companies of all sizes globally; Extensive partner ecosystem for tailored solutions; Engages in numerous industry events for knowledge sharing.
Integrations
SAP's workforce management software supports key integrations with various systems, including HR systems, payroll tools, procurement systems, and ERP systems. Specifically, it offers prepackaged integrations across SAP and partner solutions, allowing for streamlined data management and enhanced operational efficiency. The software also integrates with SAP SuccessFactors Core HR and Payroll, which includes pre-delivered integrations with payroll systems.
Customer Support Options
SAP offers several customer support options for users of its workforce management software. The primary support channels include:
- Customer Interaction Center (CIC) - Available 24/7, the CIC serves as a central point of contact for queries related to SAP products and services. Users can reach out for assistance at any time throughout the year.
- Phone Support - Users can call SAP at 0800 020 0009 for direct support.
- Online Support Portal - SAP provides an online support portal where users can access product support, manage user accounts, and find additional resources.
- Documentation and Resources - SAP also offers extensive documentation and resources online, which can help users troubleshoot issues and learn more about the software's features.
These support options ensure that users have access to help whenever they need it, enhancing their experience with SAP's workforce management solutions.
User Reviews
User reviews for SAP's workforce management software, particularly SAP SuccessFactors, reveal a mix of positive and negative feedback:
- User-Friendly Interface - Many users appreciate the intuitive design and ease of navigation, making it accessible for employees at all levels.
- Mobile Application - The mobile app is highlighted as a valuable tool for off-site work management and approvals.
- Data Analytics - Users commend the robust data analytics and reporting features, which help in making informed decisions.
- Customer Support - Several reviews mention good customer support, with timely responses and effective solutions to issues. Negative Feedback:
- Complexity for New Users - Some users find the initial setup and learning curve challenging, particularly for those unfamiliar with such software.
- Integration Issues - There are reports of difficulties when integrating with other systems, which can hinder workflow efficiency.
- Cost Concerns - A few users express that the pricing can be high, especially for smaller businesses, making it less accessible.
- Limited Features for Smaller Companies - Some reviews indicate that certain features may not be fully available or effective for companies with fewer than 2,000 employees.
Overall, SAP's workforce management software is generally well-received, but potential users should consider the complexities and costs involved.
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