Runn Analysis
What is Runn?
Real-time resource management and forecasting software
Location
Wellington, New Zealand
Employees
11-50
Founded
2018
Industry
Technology
Deployment Type
Cloud-based
Product Features & Capabilities
- Resource scheduling software for quick project assignments
- Capacity management tools for comprehensive team visibility
- Project planning features to track deadlines and budgets
- Project forecasting capabilities to eliminate guesswork
- Timesheets and reporting for accurate resource utilization.
Pricing
- Free Plan - Available for teams of up to 5 people.
- Standard Plan - Priced at $10 per resource managed per month, with unlimited people and projects.
- Pro Plan - Costs $8 per person managed per month when paid annually, or $10 per person managed when paid monthly.
Other Considerations
Serves over 10,000 users worldwide; Supports over 28,000 projects and 35 million scheduled hours; Notable for its user-friendly interface and real-time capabilities.
Customer Support Options
- Help Center - A dedicated resource for user support and FAQs, accessible at [help.runn.io](https://help.runn.io).
- Contact Form - Users can fill out a form on the [Contact Us](https://www.runn.io/contact) page to get in touch for support inquiries.
- Live Chat - Runn provides live chat support, allowing users to get real-time assistance.
- Webinars - Educational webinars are available to help users understand the software better and utilize its features effectively.
- Documentation - Comprehensive documentation is provided to assist users in navigating the software and troubleshooting common issues. The support team is noted for being responsive, although some users have expressed a desire for more robust real-time support, particularly for integration troubleshooting.
Integrations
Runn's workforce management software supports several key integrations, including:
- ADP Workforce Now: Integrates HR data such as people, contracts, and time off.
- AlexisHR: Brings across HR data including people and contracts.
- BambooHR: Syncs HR information like people and time off.
- CharlieHR: Transfers HR data including people and contracts.
- HiBob: Integrates HR data such as people and time off.
- Workday: Syncs HR information including people and contracts.
- Clockify: Provides advanced time tracking and syncs time data.
- Harvest: Syncs projects, people, and timesheets.
- Jira: Syncs project management data to ensure team bandwidth.
User Reviews
- Ease of Use - Many users appreciate Runn's user-friendly interface, describing it as clean and simple, which makes it easy to navigate and complete tasks. One user noted, "Easy to set up, customize and roll out to the different teams" (Capterra).
- Effective Resource Management - Users have found Runn to be effective for resource management, allowing for efficient planning and tracking of projects. The software is praised for its powerful features and continuous improvements (Capterra, TrustRadius).
- Responsive Support - The support team is often highlighted for being helpful and responsive to user feedback, contributing to a positive overall experience (Capterra). **Negative Feedback:**
- Limited Task Management - Some users have pointed out that while Runn excels in resource management, it is not a comprehensive task management tool, which may limit its functionality for some teams (Rebel's Guide to Project Management).
- Onboarding Challenges - A few reviews mention that the onboarding process can be challenging, indicating that new users may require additional support to fully utilize the software's features (TrustRadius).
- Pricing Concerns - While some users find the pricing reasonable, others feel that it could be more competitive compared to similar tools in the market (G2).
