Roto-Rooter Analysis
What is Roto-Rooter?
Leading plumbing and drain cleaning service
Location
2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio 45202-4726, United States
Employees
1001-5000
Founded
1935
Industry
Emergency
Emergency Services
Yes
Website Url
Years In Business
88
Product Features & Capabilities
- Emergency plumbing services available 24/7
- Comprehensive drain cleaning solutions
- Water damage restoration with advanced equipment
- Water heater repair and replacement
- Commercial plumbing services for various industries.
Pricing
- Initial Service Call - The cost for an initial service call ranges from $99 to $199, depending on factors such as location and job complexity.
- Standard Rates - - **Minor Repairs**: $100 – $400 (e.g., toilet, shower, or sink repair). - **Clogs**: $350 – $600 (e.g., unclogging sewer lines or plumbing). - **Plumbing Installations**: $400 – $1,200 (e.g., installing or replacing pipes). - **Emergency Services**: $1,000 – $3,500 (e.g., burst pipes, flooding, or mold remediation).
- Flat-Rate Pricing - Roto-Rooter employs a flat-rate pricing system, meaning customers are charged a single rate for specific types of plumbing jobs, regardless of the time taken to complete the work.
- Additional Information - For more details on financing options and to schedule services, customers can visit their official website.
Customer Success Story
Roto-Rooter Plumbing & Water Cleanup has received a mix of customer reviews, highlighting both positive and negative experiences. **Positive Feedback:** 1. Many customers praised the professionalism and friendliness of the technicians. For instance, a review noted that a technician was "polite and took care of a simple water heater problem" effectively. 2. Customers appreciated the responsiveness of the service, with some mentioning that technicians arrived earlier than expected and communicated well before their arrival. 3. Specific services, such as drain cleaning, received positive remarks, with customers stating that their plumbing issues were resolved quickly and efficiently. **Negative Feedback:** 1. A significant number of reviews expressed dissatisfaction with pricing, with some customers feeling that the services were overpriced compared to local plumbers. One review mentioned that the labor costs were excessive for a simple repair. 2. There were complaints about the quality of service, with some customers labeling the company as a "scam" due to perceived overcharging and inadequate solutions to their plumbing problems. 3. The overall rating on platforms like ConsumerAffairs is relatively low (1.7 out of 5), indicating a considerable number of negative experiences. Overall, while Roto-Rooter has a reputation for reliable service and professional staff, concerns about pricing and service quality persist among customers.
Other Considerations
Established in 1935 with a strong reputation; Offers financing options for plumbing services; Provides services across various locations in the U.S.
Service Areas
Roto-Rooter Plumbing & Water Cleanup provides services in all fifty states across the United States and serves more than 90% of the U.S. population. They also have a presence in Canada, covering more than 40% of the Canadian population.
Certifications Licenses
Roto-Rooter Plumbing & Water Cleanup does not have a uniform national licensing requirement for plumbers, but they operate under various state and local licenses as required. They emphasize the importance of hiring licensed plumbers and provide training to help their employees obtain necessary certifications, such as state journeyman plumber certificates. The company also offers free training for aspiring plumbers, guiding them through the apprenticeship process to achieve licensure.
HQ Full Address
2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio 45202-4726, United States
