Rockwell Automation Analysis
What is Rockwell Automation?
Industrial automation solutions for diverse sectors
Location
1201 South 2nd Street, Milwaukee, Wisconsin 53204, United States
Employees
10001+
Founded
1903
Deployment Type
Hybrid
Target Company Size
Medium
Product Features & Capabilities
- FactoryTalk software for real-time data analytics
- Allen-Bradley control systems for manufacturing automation
- Connected Services for remote monitoring and support
- Industrial IoT solutions for smart manufacturing
- Safety solutions for workplace risk management.
Pricing
Rockwell Automation offers a flexible pricing model for its software, which includes both subscription and perpetual licensing options. The subscription model typically requires a lower initial cost with an annual renewal necessary to maintain access. In contrast, the perpetual license involves a one-time fee, often accompanied by a maintenance agreement for ongoing support and updates. Additionally, Rockwell Automation provides tiered service levels for its software, allowing customers to choose the entitlements that best meet their needs.
Investment Focus
Machinery
Other Considerations
Serves over 40% of Fortune 500 companies; Recognized for innovation in automation technology; ISO 9001 certified for quality management.
Integrations
- Premier Integration
- Integrated Architecture System
- FactoryTalk Software
Customer Support Options
- Chat Support - Users can start a chat session for immediate assistance.
- Email Support - Users can submit product questions via email. Specific email addresses may vary based on the product or service.
- Phone Support - Rockwell Automation provides phone support with various numbers depending on the region. For example, in the U.S., users can call 800-867-0300 for technical support.
- Online Support Center - Users can access a comprehensive support center that includes documentation, software downloads, and additional resources.
- Customer Care - For urgent matters, users can contact the Customer Care team via phone or chat. For more detailed information, users may need to log into their TechConnect account.
User Reviews
- User-Friendly Interface - Many users appreciate the software's ease of use, stating that even those who are not tech-savvy can navigate it effectively. (Source: G2)
- Strong Customer Support - Users have reported excellent customer service, with the Rockwell team being responsive and helpful in addressing issues. (Source: G2)
- Robust Features - The software offers comprehensive features for production planning, analytics, and reporting, which are beneficial for manufacturing operations. (Source: Gartner)
- Good Integration - Users have noted that the software integrates well with existing systems and equipment, enhancing overall operational efficiency. (Source: Gartner) **Cons:**
- Learning Curve - Some users mention that while the software is powerful, it requires a significant time investment to learn and master all its features. (Source: TrustRadius)
- Technical Issues - A few reviews pointed out occasional technical glitches and the need for improvements in certain functionalities. (Source: Capterra)
- Cost - Some users feel that the software can be expensive, particularly for smaller manufacturers, which may limit accessibility. (Source: TrustRadius)
