Roberts Heating & Air Conditioning, Inc. Analysis
What is Roberts Heating & Air Conditioning, Inc.?
Roberts Heating & Air Conditioning, Inc. offers a comprehensive range of HVAC services for both residential and commercial clients. Their services include:
- Heating Services - Installation and repair of boilers, furnaces, heat pumps, duct services, ductless systems, radiant heating systems, and smart thermostats.
- Air Conditioning Services - Installation and replacement of air conditioning systems, maintenance and repair services, as well as duct services and ductless systems.
- Indoor Air Quality - Services to enhance indoor air quality, including duct services, air filtration systems, air purifiers, humidifiers, dehumidifiers, and heat and energy recovery ventilators.
- Water Heaters - Options for traditional tank water heaters, tankless water heaters, and heat pump water heaters.
- Commercial Services - Solutions for commercial air conditioning, heating, indoor air quality, and commercial chillers.
- Maintenance Program - A program designed to increase equipment life and lower utility bills, offering significant discounts on parts and labor for repairs.
The company emphasizes customer satisfaction with a 100% satisfaction guarantee and is recognized as a Carrier Factory Authorized Dealer, ensuring high-quality service and products.
Industry
Residential
Years In Business
40
Pricing
14% higher than average
Customer Success Story
Customer reviews for Roberts Heating & Air Conditioning, Inc. highlight a mix of positive and negative aspects regarding their HVAC services:
- Timeliness and Professionalism - Many customers appreciate the punctuality of the technicians and their professional demeanor. Reviews mention that the team arrives on time and completes the work efficiently.
- Quality of Service - Customers frequently commend the quality of the HVAC services provided, noting thorough maintenance and effective repairs. For instance, one review highlighted a technician who quickly diagnosed and fixed an issue.
- Customer Service - The company is praised for its customer service, with several reviews mentioning friendly and knowledgeable staff who are willing to answer questions and provide guidance.
- Reasonable Pricing - Some customers find the pricing to be fair and competitive compared to other HVAC service providers. Negative Aspects:
- Occasional Oversights - A few reviews pointed out minor oversights, such as not replacing a filter during maintenance, which left some customers feeling that attention to detail could be improved.
- Mixed Experiences with Repairs - While many reviews are positive, there are a few mentions of dissatisfaction with specific repair jobs, indicating that experiences can vary depending on the technician.
Overall, Roberts Heating & Air Conditioning, Inc. has a strong reputation for reliable service, though there are areas for improvement, particularly in ensuring consistent attention to detail.
Service Areas
Roberts Heating & Air Conditioning, Inc. provides HVAC services in the following areas along the North Shore of Chicago: Buffalo Grove, Deerfield, Evanston, Glencoe, Glenview, Highland Park, Lake Bluff, Lake Forest, Lincolnshire, Lincolnwood, Morton Grove, Northbrook, Northfield, Prospect Heights, Skokie, Wheeling, and Wilmette.
Certifications
Roberts Heating & Air Conditioning, Inc. holds several certifications and licenses related to HVAC services, including:
- NATE (North American Technician Excellence) certifications for their technicians.
- Status as a Carrier Factory Authorized Dealer, which indicates they meet specific standards set by Carrier for quality and service.
