Roberts Heating & Air Conditioning, Inc. Analysis
What is Roberts Heating & Air Conditioning, Inc.?
Roberts Heating & Air Conditioning, Inc. offers a comprehensive range of HVAC services for both residential and commercial clients. Their services include: 1. **Heating Services**: Installation and repair of boilers, furnaces, heat pumps, duct services, ductless systems, radiant heating systems, and smart thermostats. 2. **Air Conditioning Services**: Installation and replacement of air conditioning systems, maintenance and repair services, as well as duct services and ductless systems. 3. **Indoor Air Quality**: Services to enhance indoor air quality, including duct services, air filtration systems, air purifiers, humidifiers, dehumidifiers, and heat and energy recovery ventilators. 4. **Water Heaters**: Options for traditional tank water heaters, tankless water heaters, and heat pump water heaters. 5. **Commercial Services**: Solutions for commercial air conditioning, heating, indoor air quality, and commercial chillers. 6. **Maintenance Program**: A program designed to increase equipment life and lower utility bills, offering significant discounts on parts and labor for repairs. The company emphasizes customer satisfaction with a 100% satisfaction guarantee and is recognized as a Carrier Factory Authorized Dealer, ensuring high-quality service and products.
Pricing
Customer Success Story
Customer reviews for Roberts Heating & Air Conditioning, Inc. highlight a mix of positive and negative aspects regarding their HVAC services: **Positive Aspects:** 1. **Timeliness and Professionalism**: Many customers appreciate the punctuality of the technicians and their professional demeanor. Reviews mention that the team arrives on time and completes the work efficiently. 2. **Quality of Service**: Customers frequently commend the quality of the HVAC services provided, noting thorough maintenance and effective repairs. For instance, one review highlighted a technician who quickly diagnosed and fixed an issue. 3. **Customer Service**: The company is praised for its customer service, with several reviews mentioning friendly and knowledgeable staff who are willing to answer questions and provide guidance. 4. **Reasonable Pricing**: Some customers find the pricing to be fair and competitive compared to other HVAC service providers. **Negative Aspects:** 1. **Occasional Oversights**: A few reviews pointed out minor oversights, such as not replacing a filter during maintenance, which left some customers feeling that attention to detail could be improved. 2. **Mixed Experiences with Repairs**: While many reviews are positive, there are a few mentions of dissatisfaction with specific repair jobs, indicating that experiences can vary depending on the technician. Overall, Roberts Heating & Air Conditioning, Inc. has a strong reputation for reliable service, though there are areas for improvement, particularly in ensuring consistent attention to detail.
Service Areas
Certifications
Roberts Heating & Air Conditioning, Inc. holds several certifications and licenses related to HVAC services, including:
- NATE (North American Technician Excellence) certifications for their technicians.
- Status as a Carrier Factory Authorized Dealer, which indicates they meet specific standards set by Carrier for quality and service.
