Rippling Analysis
What is Rippling?
Unified platform for HR, IT, and Finance management
Location
San Francisco, California, United States
Employees
1001-5000
Founded
2016
Industry
Technology
Deployment Type
Cloud-based
Product Features & Capabilities
- Rippling HCM for comprehensive HR management
- Rippling Payroll for automated payroll processing
- Rippling IT for identity and access management
- Rippling Spend for expense and spend management
- Global Payroll for international employee payments.
Pricing
Rippling's workforce management software pricing model starts at approximately **$8 per employee per month**. This entry-level subscription can vary based on the number of features and add-ons selected. Additionally, there may be a **one-time implementation fee** that typically ranges from **5% to 15% of the annual software fees**. For more customized plans, users can request a quote directly from Rippling.
Other Considerations
Serves clients in over 185 countries; Recognized as the #1 rated workforce management system; Offers a demo to showcase platform capabilities.
Integrations
Rippling's workforce management software supports over 600 app integrations, including key categories such as HR systems, payroll, and accounting software. Notable integrations include QuickBooks Online, Xero, NetSuite, and Sage Intacct for accounting. Additionally, Rippling integrates with 401(k) providers for payroll data synchronization and offers Single Sign-on (SSO) for seamless access to applications, along with user and role provisioning for managing accounts within those applications.
Customer Support Options
- Live Chat - Users can initiate a live chat with support agents directly through the Rippling platform. If needed, they can request to convert the chat into a virtual call for more personalized assistance.
- Phone Support - Users can contact Rippling's support team by phone. The support number is available on their contact page, and support is accessible 24/7.
- Email Support - Users can also reach out via email for support inquiries.
- Help Center - The Rippling Help Center provides a wealth of resources, including how-to guides, FAQs, and tutorials to assist users in navigating the software.
- Webinars and Training - Rippling offers educational webinars and training resources through Rippling University to help users maximize their use of the platform. Availability for these support channels is generally 24/7, ensuring that users can receive assistance whenever needed.
User Reviews
- User-Friendly Interface - Many users appreciate the intuitive and user-friendly design of the platform, which simplifies onboarding, benefits management, and payroll processing. For instance, a review on G2 highlighted that the platform is seamless and efficient, earning a high rating of 4.8 out of 5 from over 7,400 users.
- Comprehensive Features - Users have noted the comprehensive nature of Rippling's features, including automated workflows, custom reports, and integrations with other tools.
- Time-Saving - Several reviews indicate that Rippling has significantly reduced the time spent on HR tasks, making processes like onboarding and benefits enrollment much quicker and less error-prone. **Negative Feedback:**
- Complexity for New Users - Some users have reported that while the software is powerful, it can be overwhelming for new users due to the extensive features available.
- Customer Support Issues - A few reviews mentioned challenges with customer support, citing slow response times and difficulties in resolving issues promptly.
- Cost Concerns - Some users expressed that while the software is feature-rich, it may be on the pricier side, especially for smaller businesses that may not need all the functionalities offered.
