Restano Heating, Cooling, and Plumbing Analysis
What is Restano Heating, Cooling, and Plumbing?
Restano Heating, Cooling, and Plumbing offers a comprehensive range of HVAC services, including both heating and cooling solutions. Their heating services encompass installation, repair, and maintenance of various systems such as furnaces, heat pumps, and boilers. They also provide emergency heating services. For cooling, they offer AC installation, repair, and maintenance, as well as specialized services for ductless HVAC and high-velocity systems. The company emphasizes the importance of proper sizing and installation to enhance comfort and efficiency. Additionally, they provide annual maintenance services to ensure optimal performance of HVAC systems. Their team consists of NATE-certified technicians who are trained to handle a variety of HVAC needs, ensuring timely and effective service.
Customer Success Story
Customer reviews for Restano Heating, Cooling, and Plumbing's HVAC services highlight a mix of positive and negative feedback. **Positive Aspects:** 1. **Professionalism and Knowledge**: Many customers praised the technicians for their professionalism and expertise. For instance, one review noted that a technician was "knowledgeable, professional, and competitive" when replacing a furnace and central A/C. 2. **Timeliness and Fair Pricing**: Reviews frequently mentioned that the service was prompt and the pricing was fair. Customers expressed satisfaction with the timely arrival of technicians and the overall value for the services provided. 3. **Customer Service**: The company received accolades for its customer service, with one customer noting a personal follow-up from the president to ensure satisfaction with the service. 4. **Quality of Work**: Several reviews highlighted the quality of the work done, with customers stating that the HVAC systems were installed perfectly and functioned well after service. **Negative Aspects:** 1. **Occasional Delays**: Some customers reported delays in service or scheduling issues, which caused frustration. 2. **Communication Issues**: A few reviews mentioned difficulties in communication, particularly regarding follow-up calls or updates on service appointments. Overall, Restano Heating, Cooling, and Plumbing has a strong reputation, with an average rating of around 4.8 out of 5 across various platforms, indicating a high level of customer satisfaction despite some isolated complaints.
Service Areas
Certifications
Restano Heating, Cooling, and Plumbing holds several certifications and licenses related to HVAC services, including:
- NATE (North American Technician Excellence) certification for their technicians.
- Carrier Factory Authorized Dealer status, which indicates they meet specific standards set by Carrier for quality and service.
- A license number (PA023798) issued by the Pennsylvania Attorney General for registered contractors.
