Reliable Heating & Air Plumbing & Electrical Analysis
What is Reliable Heating & Air Plumbing & Electrical?
Reliable Heating & Air Plumbing & Electrical offers a comprehensive range of HVAC services designed to ensure comfort and efficiency in homes. Their services include: 1. **Air Conditioning Services**: - **AC Repair**: Quick and efficient repair services for all types of air conditioning systems. - **Replacement**: Professional installation of new air conditioning units. - **Tune-Ups**: Regular maintenance to ensure optimal performance and longevity of AC systems. - **Maintenance Plans**: Ongoing service plans that include regular check-ups and priority service. - **Protection Plans**: Coverage options that protect against unexpected repair costs. - **Specialized Services**: Installation of heat pumps and ductless mini-split systems. 2. **Heating Services**: - **Furnace Repair**: Expert repair services for various heating systems. - **Replacement**: Installation of new heating units tailored to home needs. - **Tune-Ups**: Maintenance services to keep heating systems running efficiently. - **Maintenance and Protection Plans**: Similar to their AC services, these plans ensure heating systems are well-maintained and protected. 3. **Air Quality Solutions**: - **Air Filtration Systems**: Installation of systems that improve indoor air quality. - **Germicidal/UV Lights**: Solutions to eliminate harmful pathogens in the air. - **Duct Sealing**: Services to seal ducts and improve system efficiency. The company emphasizes customer satisfaction with a 100% satisfaction guarantee and offers various financing options, including a unique "Comfort as a Service" plan that covers all repairs and maintenance.
Pricing
Customer Success Story
Customer reviews for Reliable Heating & Air Plumbing & Electrical's HVAC services reflect a mix of positive and negative experiences: **Positive Aspects:** 1. Many customers appreciate the professionalism and punctuality of the technicians. Reviews highlight that the staff is easy to communicate with and caring, often going above and beyond to ensure customer satisfaction. 2. The company has received high ratings on platforms like Google (4.7/5) and Angi (4.6/5), indicating a generally favorable perception among a large number of customers. 3. Customers have noted that the service is reliable, with some expressing satisfaction with the explanations provided regarding warranties and service details. **Negative Aspects:** 1. There are significant complaints regarding poor service and unprofessional behavior from some employees. A notable review on the BBB site mentions rude and disrespectful interactions with staff. 2. Some customers have reported issues with installations, claiming that HVAC systems were improperly installed and did not function correctly afterward. This has led to dissatisfaction and frustration among those affected. 3. The company has a low rating on Trustpilot (2.6/5), indicating that a portion of customers have had negative experiences that have influenced their overall perception. Overall, while many customers have had positive experiences with Reliable Heating & Air, there are notable concerns regarding service quality and employee conduct that potential customers should consider.
