Paycom Analysis
What is Paycom?
Command-driven AI payroll and HR software
Location
7501 W Memorial Road, Oklahoma City, Oklahoma 73142, United States
Employees
5001-10000
Founded
1998
Industry
Other
Deployment Type
Cloud-based
Product Features & Capabilities
- Command-driven AI engine for employee data access
- Automated payroll management with employee self-service
- Comprehensive talent acquisition and onboarding solutions
- Integrated time and labor management tools
- Robust HR management features including benefits administration.
Pricing
Paycom's pricing model for its workforce management software is primarily based on a per employee, per month (PEPM) fee, which typically ranges from $25 to $36. For example, a company with 100 employees might expect to pay between $2,500 and $3,600 monthly. Additionally, Paycom charges a one-time implementation fee, which can range from 10% to 30% of the annual software costs. The exact pricing may vary based on the size of the company and the specific modules included in the service.
Other Considerations
Serves over 30,000 clients across various industries; Recognized for its innovative payroll technology; Offers a dedicated service team for client support.
Customer Support Options
- Phone Support - Users can call 1-800-580-4505 for immediate assistance.
- Dedicated Service - Each user has a dedicated specialist for ongoing support and implementation help.
- Online Contact Form - Users can submit requests through an online form available on the Paycom website. Support is designed to be responsive and tailored to the specific needs of each client.
Integrations
Paycom's workforce management software supports various integrations, primarily focusing on its own comprehensive human capital management (HCM) solution. While it does not integrate directly with other providers, it allows for the import of data from different HR and payroll systems through custom converters. This means that businesses can transition their existing data into Paycom's platform, but specific integrations with third-party software are not highlighted. Paycom's software encompasses features for payroll, HR management, talent acquisition, and time and labor management, all designed to work seamlessly within its ecosystem.
User Reviews
- User-Friendly Interface - Many users appreciate the intuitive design of the software, making it easy to navigate and use. For instance, one review noted, "The system is very easy to use," and another mentioned it as "EXTREMELY user friendly."
- Comprehensive Features - Users value the comprehensive suite of HR modules, including payroll, benefits, and employee self-service options. A review stated, "It offers a lot of modules, is customizable, and makes it so that your employees are doing all of their own updates."
- Efficiency Improvements - Several reviews indicate that Paycom significantly reduces the workload for HR managers, with one user stating it has "taken so much tedious work off my plate."
- Mobile App Convenience - The mobile application is praised for its simplicity, allowing employees to manage their information easily. **Negative Feedback:**
- Cost Concerns - Some users express concerns about the pricing structure, noting that it can be expensive, especially for smaller businesses.
- Customer Support Issues - A few reviews mention challenges with customer service, indicating that response times can be slow or that support may not always be helpful.
- Learning Curve - While many find the software user-friendly, some users report a learning curve, particularly for those unfamiliar with HR software.
