Orchard Analysis
What is Orchard?
Buy before you sell with Orchard agents
Employees
501-1000
Founded
2017
Industry
Real Estate
Average Purchase Price
$200,000 - $1,500,000
Years In Business
6
Product Features & Capabilities
- Home Sale Guarantee
- Orchard Concierge for renovations
- Move First program
- Home valuation services
- Real estate agent services
Use Cases
Buy a new home before selling the current one; Receive cash offers for homes; Skip home showings during the selling process; Make price-boosting repairs with Orchard Concierge; Sell homes with guaranteed offers
Customer Success Story
Customer reviews for Orchard, the real estate company, generally reflect a positive experience, with many customers praising the following aspects:
- Smooth Process - Many users highlighted that both buying and selling experiences were smooth and efficient. Customers appreciated the knowledgeable and helpful agents who were prompt in addressing their questions.
- Clear Communication - Reviewers frequently mentioned that communication was clear and timely, making them feel supported throughout the process.
- Innovative Solutions - Customers valued the unique service of allowing them to buy a new home before selling their current one, which alleviated the stress typically associated with real estate transactions.
- High Ratings - Orchard has received high ratings on platforms like Trustpilot, with an average rating of around 4.3 to 4.8 out of 5 stars, indicating a strong overall customer satisfaction.
However, there are also some common complaints:
- Fees - Some customers expressed concerns about the brokerage fees, which are around 6%, noting that this is on the higher side compared to traditional real estate commissions.
- Limited Availability - A few reviews mentioned that the service might not be available in all areas, which could limit options for potential customers.
- Customer Service Issues - While many praised the service, there were occasional mentions of delays in responses or issues with specific agents, indicating that experiences can vary.
Overall, Orchard appears to be well-regarded for its innovative approach to real estate, though potential customers should be aware of the associated fees and check service availability in their area.
Other Considerations
Served over 10,000 customers; Offers a guaranteed home sale; Provides cash offers to clients; Recognized for customer satisfaction on Trustpilot
Service Areas
Orchard operates and provides cash home buying services in the following geographical areas: Atlanta, GA; Austin, TX; Dallas, TX; Denver, CO; Houston, TX; San Antonio, TX; Seattle, WA; Phoenix, AZ; Nashville, TN; and San Diego, CA.
Cash Purchase Process
Orchard employs a unique process for buying houses for cash through its Cash Offer program and Move First program. Here’s a detailed overview of the steps involved:
- Home Assessment - Homeowners begin by submitting basic information about their property to receive a home assessment.
- Cash Offer Program - Orchard sources cash offers from various partners, allowing homeowners to compare multiple offers.
- Move First Program
- Concierge Service - After securing a new home, Orchard provides a concierge service to prepare the old home for the market, handling necessary repairs and staging.
- Backup Cash Offer - If the old home does not sell within four months, Orchard guarantees a backup cash offer, although this may be below market value.
- Fees - The typical costs associated with these services range from a 5% to 6% brokerage listing fee.
This streamlined process is designed to simplify the buying and selling experience, particularly for homeowners who need to buy a new home before selling their current one.
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