Oracle Hospitality Analysis
What is Oracle Hospitality?
Oracle Hospitality provides cloud-based property management and point-of-sale (POS) solutions tailored for the hospitality industry, enabling efficient operations and enhanced guest experiences.
HQ Country
Austin, United States
Employees
10001+
Founded
1977
Industry
Utilities
Deployment Type
Cloud-based
Market Share
56.33%
Target Company Size
Large
Product Features & Capabilities
- Oracle Cloud Infrastructure for secure enterprise workloads
- Oracle Fusion Cloud Applications for integrated business processes
- Oracle Database for high-performance data management
- Oracle Health EHR for AI-driven patient care
- Oracle Data Intelligence for analytics and insights.
Pricing
Oracle Corporation's pricing model for its Supply Chain Management (SCM) software typically follows a subscription-based model. Customers pay a subscription fee per user per month, with prices generally ranging from $50 to $200 per user for basic modules. Additional features and functionalities can increase costs, with some reports indicating that typical prices can go up to $350 per user per month depending on the specific services utilized. There are also options for tiered pricing and one-time charges for certain services.
Who are the founders of Oracle Hospitality
SM
Steve McNally
Vice President, Revenue Enablement Services
Other Considerations
Recognized as a leader in Gartner's Magic Quadrant for cloud services; Offers over 200 AI and cloud services; Serves a diverse range of industries including healthcare and logistics.
Recent News
Recent developments related to Oracle Corporation in the energy field include the enhancement of water billing services by Peel Region, one of Canada's largest municipalities, using Oracle's Energy and Water solutions. This initiative aims to improve customer service and expedite billing processes. Additionally, InvoiceCloud has announced a new integrated solution with Oracle Energy and Water, which focuses on online bill payment services.
Sustainability Initiatives
- Clean Cloud Commitment - Oracle's cloud infrastructure is increasingly powered by renewable energy. As of 2023, 100% of Oracle Cloud Infrastructure (OCI) data centers in Europe and Latin America are supported by renewable energy, with 86% of its global energy use being renewable.
- Sustainability Solutions - Oracle provides cloud technology that helps businesses manage energy, water, and climate-related data. Their solutions support Environmental, Social, and Governance (ESG) data management, supplier responsibility, and smart city initiatives.
- Sustainability Reporting - Oracle has launched the Fusion Cloud Sustainability platform, which helps organizations manage and report on their sustainability initiatives effectively.
- Goals for 2025 - Oracle aims to achieve 100% renewable energy usage in its data centers by 2025 and is working towards offering a carbon-neutral cloud.
- Environmental and Social Impact - Oracle's practices include reducing carbon footprints, conserving resources, and promoting environmental volunteering.
Competitors
- SAP Utilities Customer Engagement
- Smartflex - A holistic solution that integrates Meter Data Management (MDM), Digital Customer Experience (DCX), and Mobile Workforce Management (MWM), aimed at ensuring the success of utility businesses.
- Salesforce Energy and Utilities Cloud - Offers an enterprise-grade contact center and digital transformation tools, including advanced pricing and sales management for both B2B and B2C operations.
- PayIt - A digital platform that connects government agencies with constituents, streamlining interactions and increasing efficiency in service delivery.
- Customer Information System - Features a comprehensive billing module that supports various billing needs, including base rate charges and consumption readings.
Customer Support Options
- Phone Support - Users can call 1-800-668-8921 or 1-905-890-6690 for technical or non-technical questions regarding their supported Oracle products.
- Chat Support - Users can access chat support by signing into the Oracle Cloud Infrastructure Console and selecting the chat icon at the top right.
- Email Support - For sales-related inquiries, users can contact Oracle via email at contact@oracle.com. However, specific email support for technical issues is typically handled through the My Oracle Support portal.
- 24/7 Technical Support - Oracle provides round-the-clock technical support from product experts focused on resolving issues.
User Reviews
- Integration and Features - Users appreciate the seamless integration of various modules, providing a holistic view of inventory, costing, and supply chain processes. The software incorporates features that align with Industry 4.0, leveraging AI, ML, and IoT for enhanced operational efficiency.
- User-Friendly - The platform is described as easy to configure and use, facilitating efficient operations for both discrete and process manufacturing.
- Cloud Capabilities - Users value the cloud infrastructure, which allows for real-time access and management of manufacturing operations, contributing to better data management and cost savings. **Cons:**
- Documentation and Training - A common criticism is the lack of comprehensive documentation and training materials, which can hinder new users from fully utilizing the software's capabilities.
- Integration Challenges - Some users report difficulties with integrating the software with third-party systems, citing a lack of easily accessible documentation for these processes.
- Planning Module - The planning module has been specifically mentioned as needing improvement, with users expressing a desire for enhancements in this aspect.
Integrations
- Integration with Oracle Fusion Cloud Warehouse Management (WMS)
- Out-of-the-box Integration - The "Oracle INV WMS Work Order Direct Transactions" integration enables the transfer of transactions from Oracle Fusion Inventory Management to Oracle WMS, and it can also be utilized with other warehouse management systems, providing flexibility in managing manufacturing and maintenance transactions.
- Integration Playbooks - Oracle provides resources for integrating SCM applications, which can help organizations connect their supply chain processes with other tools and platforms.
