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Resident satisfaction software for property management
Collect feedback during tours and move-ins; Automate responses to resident reviews; Generate authentic reviews for online reputation; Analyze resident satisfaction across multiple touchpoints; Improve resident experience based on feedback insights
Acquired Rentgrata in 2023; Trusted by top property management companies; Recognized for improving online reputation and star ratings; Provides tools for real-time resident feedback
Opiniion has reported several notable clients on their website, including:
ZRS Management: They have described Opiniion as an "extremely important partner," noting an immediate increase in their online reputation and star rating after implementing the service.
AMC: This client highlighted that the solicited reviews not only improved their online presence but also provided valuable feedback from current and former residents.
Bryten Real Estate Partners: They reported significant positive changes after signing up with Opiniion, stating that the results obtained have been phenomenal.
Oakwood Management Company: They emphasized that Opiniion's tools allow them to manage resident engagement at scale, enabling them to focus on enhancing the resident experience.
These clients utilize Opiniion's platform to enhance resident satisfaction through real-time feedback and engagement tools, which are crucial for improving their online reputation and overall service quality.
Opiniion employs a hybrid go-to-market (GTM) strategy that incorporates elements of both product-led growth (PLG) and sales-led approaches.
Upon analyzing the Opiniion website, several key aspects of their GTM strategy emerged. The homepage prominently features a "Book a Demo" option, indicating a sales-led approach where potential customers are encouraged to engage with a sales representative for a personalized introduction to the product. This suggests that while they value direct interaction, they also recognize the importance of showcasing their product's capabilities through demos.
The pricing page is accessible and provides transparent information about their services, which is indicative of a product-led strategy. However, there is no mention of free tiers or freemium options, which typically characterize a pure PLG approach. Instead, the pricing structure appears to cater to property management companies, suggesting that they are targeting both small teams and larger enterprises.
Customer testimonials on the website highlight the effectiveness of Opiniion's software in enhancing resident satisfaction and improving online reputation, which aligns with a sales-led strategy focused on building relationships and demonstrating value through case studies.
Additionally, the presence of educational resources, such as articles on resident engagement, indicates an investment in self-service learning materials, further supporting the notion of a hybrid model. This combination allows Opiniion to optimize for both rapid user adoption through educational content and high-touch relationships through demos and testimonials.
Overall, Opiniion's strategy reflects a balanced approach, leveraging both self-service elements and direct sales interactions to cater to a diverse customer base in the property management sector.
Opiniion's pricing information is not transparently listed on their homepage. The pricing structure varies based on the number of locations and unit count, with costs ranging from $0.69 to $0.99 per unit. Users are encouraged to provide specific information to receive a custom quote, indicating that there are no standard pricing tiers available. Additionally, there are no free tiers mentioned on the pricing page.