Open Analysis

What is Open?

Open is an AI platform for customer support, helping businesses manage complex inquiries across multiple channels with empathy and scalability.

Product Features & Capabilities

• AI customer support ecosystem, multi-channel support (web, phone, email, SMS, WhatsApp), proactive AI support, human empathy configuration, complex ticket resolution (Level 2 and Level 3), trainable AI agents, automated follow-ups, Voice of Customer (VoC) feedback management, omnichannel inbox, AI-a