NY Steamers Analysis
What is NY Steamers?
Eco-friendly carpet and upholstery cleaning services
Founded
1984
Industry
Residential
Years In Business
40
Product Features & Capabilities
- Carpet Cleaning
- Upholstery Cleaning
- Area Rug Cleaning
- Drapery Cleaning
- Commercial Cleaning
- Organic Cleaning
- Stain Removal
- Pet & Odor Removal
- Water Damage Restoration
- Moth Treatment
- Rug Repair
- Rug Padding
- Carpet Restoration
Use Cases
Clean carpets and upholstery for residential clients; Restore carpets affected by water damage; Remove pet odors and stains from furniture; Provide commercial cleaning services for businesses; Offer organic cleaning solutions for eco-conscious customers
Pricing
$0.50 to $2.00 per square foot
Customer Success Story
Customer reviews for NY Steamers, a carpet cleaning service in New York City, reflect a generally positive experience among clients.
Positive Feedback:
1. Many customers praised the effectiveness of the cleaning, noting that tough stains, including red wine, were successfully removed, leaving carpets looking new. One review highlighted the prompt and reasonably-priced service provided by the team.
2. The customer service received high marks, with clients describing the staff as efficient, friendly, and attentive to their needs. One customer stated, "They really listen to your concerns."
3. The overall rating on platforms like Yelp is 4.9 out of 5, with numerous reviews emphasizing satisfaction with the results and the professionalism of the staff.
Negative Feedback:
1. While the majority of reviews are positive, some customers mentioned issues with scheduling and availability, indicating that it can be challenging to book appointments during peak times.
2. A few reviews pointed out that while the service is effective, it may be on the pricier side compared to other local options.
Overall, NY Steamers is well-regarded for its quality of service and customer satisfaction, despite some minor scheduling challenges.
Positive Feedback:
1. Many customers praised the effectiveness of the cleaning, noting that tough stains, including red wine, were successfully removed, leaving carpets looking new. One review highlighted the prompt and reasonably-priced service provided by the team.
2. The customer service received high marks, with clients describing the staff as efficient, friendly, and attentive to their needs. One customer stated, "They really listen to your concerns."
3. The overall rating on platforms like Yelp is 4.9 out of 5, with numerous reviews emphasizing satisfaction with the results and the professionalism of the staff.
Negative Feedback:
1. While the majority of reviews are positive, some customers mentioned issues with scheduling and availability, indicating that it can be challenging to book appointments during peak times.
2. A few reviews pointed out that while the service is effective, it may be on the pricier side compared to other local options.
Overall, NY Steamers is well-regarded for its quality of service and customer satisfaction, despite some minor scheduling challenges.
Other Considerations
Serves various neighborhoods across New York City; Offers 24/7 emergency cleaning services; High ratings on customer feedback platforms like Angie’s List
Service Area
NY Steamers operates in the following geographical areas: Brooklyn, Connecticut, Long Island, Manhattan, New Jersey, Queens, Staten Island, Bronx, and Westchester.
Certifications
NY Steamers holds the IICRC (Institute of Inspection Cleaning and Restoration Certification) as a certification for their carpet cleaning services. They are also described as an accredited member, ensuring adherence to local and national regulations regarding chemical usage and waste disposal.
