Benjamin Franklin Plumbing Analysis
What is Benjamin Franklin Plumbing?
Benjamin Franklin Plumbing offers a variety of plumbing services, including drain cleaning, plumbing fixture installation, toilet repair, and water heater services. They are recognized for their punctuality and dedication to customer satisfaction.
Pricing
Benjamin Franklin Plumbing in Nashville offers a straightforward pricing structure with no hidden costs. They provide options for customers to choose from, ensuring transparency in pricing. The company charges average rates by plumbing industry standards, with typical costs for general plumbing repairs ranging from $50 to $150. Additionally, they have a membership plan that includes benefits such as reduced trip charges from $89 to $49, 10% off repairs, priority scheduling, and no after-hours fees.
Customer Success Story
Customer reviews for Benjamin Franklin Plumbing in Nashville reflect a mix of positive and negative feedback: **Positive Feedback:** 1. Many customers praise the professionalism and punctuality of the service. For instance, one review highlighted a technician named Matt who was described as "professional, prompt, and incredibly skilled" during an emergency pipe burst situation. 2. The company has a high rating of 4.7 on Angie's List, with customers noting the staff's knowledge and speed in addressing plumbing issues. 3. Reviews on their official site mention excellent service and reliability, reinforcing their reputation as "The Punctual Plumber®." **Negative Feedback:** 1. Some reviews on Yelp indicate dissatisfaction with pricing, with a few customers feeling that charges were higher than expected, although many noted that prices were generally average for the industry. 2. The overall Yelp rating is 3.1, suggesting that while there are many positive experiences, there are also significant complaints that affect the overall perception of the company. Overall, while Benjamin Franklin Plumbing is recognized for its reliable service and professionalism, there are concerns regarding pricing and some customer experiences that may not meet expectations.
Service Areas
Benjamin Franklin Plumbing provides plumbing services across various states in the United States, including Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Certifications Licenses
Benjamin Franklin Plumbing in Nashville holds the following relevant licenses and certifications:
- Tennessee Contractor License: This is required for plumbing contractors in Tennessee.
- Limited Plumber License: This is another type of license that plumbers may hold in Tennessee, allowing them to perform plumbing work under certain conditions.
