Moore Home Services Analysis
What is Moore Home Services?
Moore Home Services offers a comprehensive range of HVAC services, including:
- Heating Services
- Cooling Services - They provide air conditioning (AC) repair, maintenance, installation, and replacements. Their focus is on delivering quick and effective service to ensure optimal cooling performance.
- Plumbing Services - In addition to HVAC, they offer plumbing services that cover repairs, installations, safety inspections, drain cleaning, leak detection, and water heater services.
The company emphasizes customer satisfaction with a "100% Right... or 100% Free" guarantee, ensuring that if the job is not done correctly, customers will not be charged. They also highlight their friendly technicians and a lifetime workmanship guarantee, reinforcing their commitment to excellent service.
Industry
Residential
Years In Business
14
Pricing
$100 to $250
Customer Success Story
Customer reviews for Moore Home Services' HVAC services reflect a mix of positive and negative feedback:
- Professionalism and Knowledge - Many customers praised the technicians for being knowledgeable, professional, and friendly. They appreciated the thoroughness of the service and the ability of the staff to answer questions effectively.
- Customer Satisfaction - Reviews highlighted a strong focus on customer satisfaction, with many noting that the company exceeded their expectations. The service was described as transparent and timely.
- High Ratings - The company has a solid average rating of around 4.2 to 4.8 across various platforms, indicating a generally favorable reception from customers. Negative Aspects:
- Installation Issues - Some reviews pointed out problems with installation, describing it as rushed and incomplete. Specific complaints included the failure to replace old components during installation.
- Customer Service Complaints - A few customers reported dissatisfaction with the response to their complaints, indicating that some issues were not addressed satisfactorily.
- Mixed Experiences - While many reviews were positive, there were also a few negative experiences that highlighted inconsistencies in service quality.
Overall, while Moore Home Services has a strong reputation for quality HVAC services, there are areas for improvement, particularly in installation practices and customer service responsiveness.
Certifications
Moore Home Services holds a license related to HVAC services (License #1051850). Additionally, the company has liability insurance and workers' compensation, which are important credentials in the HVAC industry.
Service Areas
Moore Home Services provides HVAC services in the following geographical areas: Santa Rosa & Sonoma County, Napa County, and Marin County.
