Market Force Analysis
What is Market Force?
Market Force provides solutions to enhance employee engagement, operational excellence, and customer experience for multi-unit organizations, improving overall performance.
Product Features & Capabilities
- Mystery Shopping, Employee Engagement, Operational Excellence, Customer Experience Management, Analytics, Consulting, Business Process Outsourcing, Panel Research, Technology Solutions, Industry-Specific Services
Pricing
- Pay-per-shop every 2 weeks or once a month: $59/shop
- Annual pre-paid plan (12 months): $50.15/shop (saves 15% per shop)
- Surcharge of $25 for shops in Alaska, Hawaii, and Puerto Rico
- Nevada shops unavailable due to Private Investigator laws
Who are the founders of Market Force
SW
Sherri Weed
Chief Operations Officer
JD
Jeff DePiazza
Chief Technology Officer
Business Model
Focus on customer experience management, utilizing analytics and consulting for revenue generation.
Investors
- Boulder Ventures
- Centennial Ventures
- Delta-v Capital
- Escalate Capital Partners
- Main Street Capital
- Monitor Clipper Funds
Market Focus
Market Force primarily focuses on the customer experience management industry, providing solutions aimed at improving employee engagement and operational excellence for multi-unit organizations.
Competitors Overview
Market Force Information operates in the customer experience management sector and faces competition from several notable companies. Here are the main competitors along with their advantages:
- Zendesk: A leading player in customer experience with a substantial market share of 17.14% and a cus
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