Lone Star Carpet Care & Restoration Analysis
What is Lone Star Carpet Care & Restoration?
Premier carpet cleaning and repair in San Antonio
Employees
1-10
Founded
1995
Industry
Residential
Years In Business
25
Product Features & Capabilities
- Carpet cleaning
- Carpet repair
- Pet stain and odor removal
- Upholstery cleaning
- Tile and grout cleaning
- Mattress cleaning
- Commercial carpet cleaning
- Carpet deodorizer
- Deep carpet cleaning
- Carpet protection
Use Cases
Remove tough carpet stains for residential clients; Provide carpet repair services for damaged carpets; Clean upholstery for homes and businesses; Offer tile and grout cleaning for commercial properties; Address pet odor issues in homes; Perform deep cleaning for high-traffic areas; Provide emergency water extraction services
Pricing
$120 for 3 rooms, $180 for 4 rooms, $240 for 6 rooms
Customer Success Story
Lone Star Carpet Care & Restoration has received a mix of customer reviews, highlighting both positive and negative experiences.
Positive Feedback:
1. Many customers appreciate the professionalism and punctuality of the staff. For instance, one review on Groupon mentioned that the technician did a "great job" and was "very professional," leading to a clean carpet.
2. On Yelp, a customer noted that the owner, Paul, is attentive and ensures customer satisfaction, describing the team as "fast and thorough."
3. The Facebook page shows an 88% recommendation rate from 13 reviews, indicating a generally favorable perception among some clients.
Negative Feedback:
1. Despite some positive reviews, the overall rating on Yelp is relatively low at 2.7 out of 5, with 46 reviews indicating dissatisfaction among a portion of customers.
2. A review on SiteJabber gave the company a rating of 1 star, suggesting that some customers have had significantly negative experiences.
3. The BBB profile indicates that the company is not accredited and may have unresolved complaints, which could contribute to customer concerns.
Overall, while there are satisfied customers who commend the service quality, there are also notable criticisms regarding service consistency and customer satisfaction.
Positive Feedback:
1. Many customers appreciate the professionalism and punctuality of the staff. For instance, one review on Groupon mentioned that the technician did a "great job" and was "very professional," leading to a clean carpet.
2. On Yelp, a customer noted that the owner, Paul, is attentive and ensures customer satisfaction, describing the team as "fast and thorough."
3. The Facebook page shows an 88% recommendation rate from 13 reviews, indicating a generally favorable perception among some clients.
Negative Feedback:
1. Despite some positive reviews, the overall rating on Yelp is relatively low at 2.7 out of 5, with 46 reviews indicating dissatisfaction among a portion of customers.
2. A review on SiteJabber gave the company a rating of 1 star, suggesting that some customers have had significantly negative experiences.
3. The BBB profile indicates that the company is not accredited and may have unresolved complaints, which could contribute to customer concerns.
Overall, while there are satisfied customers who commend the service quality, there are also notable criticisms regarding service consistency and customer satisfaction.
Other Considerations
Serves San Antonio and surrounding areas; Family-owned since 1995; Offers military and first responder discounts; High customer satisfaction reflected in online reviews
Service Area
Lone Star Carpet Care & Restoration operates in the Greater San Antonio area, which includes locations such as Leon Valley, Converse, Alamo Ranch, Stone Oak, Helotes, Schertz, Cibolo, Fair Oaks Ranch, Bulverde, Timberwood Park, Hollywood Park, Universal City, and Boerne.
Special Offers
Lone Star Carpet Care & Restoration currently offers the following special promotions for carpet cleaning services:
- $120 for cleaning 3 rooms and a hall (stairs and closets not included).
- $180 for cleaning 4 rooms (stairs and closets not included).
- $240 for cleaning 6 rooms (stairs and closets not included).
These prices are valid for preventative and maintenance cleanings within a 10-mile radius of the 78252 area and are not valid with any other discounts. Additional charges may apply for severe high traffic areas, stains, or pet damage.
