Lone Star Carpet Care & Restoration Analysis

Lone Star Carpet Care & Restoration has received a mix of customer reviews, highlighting both positive and negative experiences. **Positive Feedback:** 1. Many customers appreciate the professionalism and punctuality of the staff. For instance, one review on Groupon mentioned that the technician did a "great job" and was "very professional," leading to a clean carpet. 2. On Yelp, a customer noted that the owner, Paul, is attentive and ensures customer satisfaction, describing the team as "fast and thorough." 3. The Facebook page shows an 88% recommendation rate from 13 reviews, indicating a generally favorable perception among some clients. **Negative Feedback:** 1. Despite some positive reviews, the overall rating on Yelp is relatively low at 2.7 out of 5, with 46 reviews indicating dissatisfaction among a portion of customers. 2. A review on SiteJabber gave the company a rating of 1 star, suggesting that some customers have had significantly negative experiences. 3. The BBB profile indicates that the company is not accredited and may have unresolved complaints, which could contribute to customer concerns. Overall, while there are satisfied customers who commend the service quality, there are also notable criticisms regarding service consistency and customer satisfaction.