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Lace specializes in AI-driven call center automation technology that enhances operational efficiency. Their unique approach eliminates manual call reviews and provides automated coaching for teams. This transformation leads to increased booking rates and improved customer service outcomes.
Analyze service calls to improve booking rates; Provide targeted coaching for customer service representatives; Identify trends in customer objections and CSR performance; Enhance operational efficiency in call centers; Increase customer satisfaction through actionable feedback.
23% increase in qualified booking rates reported; Notable client success with PipeDreams; Focus on HVAC and plumbing industries.