Katana Analysis
What is Katana?
Cloud inventory software for total visibility
Location
Tallinn, Estonia
Employees
51-200
Founded
2017
Deployment Type
Cloud-based
Target Company Size
Medium
Product Features & Capabilities
- Real-time inventory management with end-to-end traceability
- Purchase management for issuing POs and managing contracts
- Sales order management with AI-powered insights
- Planning and forecasting for data-driven inventory decisions
- Production management with automatic resource allocation.
Pricing
- Starter Plan - $179/month (billed annually) or $199/month (billed quarterly).
- Standard Plan - $359/month (billed annually) or $399/month (billed quarterly).
- Professional Plan - $799/month (billed annually) or $899/month (billed quarterly).
- Professional Plus Plan - $1,799/month (billed annually) or $1,899/month (billed quarterly).
Investment Focus
Consumer Goods
Other Considerations
Serves various industries including apparel, food and beverage, and electronics; Offers a dedicated onboarding process for new users; Provides extensive resources through the Katana Academy for user education.
Customer Support Options
- Live Chat - Available for immediate assistance.
- Email Support - Users can reach out via email at support@katanamrp.com.
- Phone Support - Users can contact customer support at (661) 384-7070.
- Knowledge Base - A comprehensive resource with guides and articles available at [Katana Knowledge Base](https://support.katanamrp.com/en/).
- Katana Academy - Educational resources including tutorials and videos can be accessed at [Katana Academy](https://katanamrp.com/academy/).
- Onboarding Services - New users receive dedicated onboarding support, including personalized workflow design and expert data migration.
- Customer Success Manager - Ongoing support is provided by a customer success manager after onboarding. Support teams are based in North America, Europe, and New Zealand, with response times typically under 30 minutes.
User Reviews
- Ease of Use - Many users appreciate the intuitive interface and ease of navigation, making it accessible for teams without extensive training.
- Integration Capabilities - Katana integrates well with platforms like Shopify and QuickBooks, which enhances its functionality for users already utilizing these tools.
- Inventory Management - Users report that the software simplifies inventory tracking and management, allowing for real-time updates and better control over stock levels.
- Customer Support - The customer service team is frequently praised for being responsive and helpful in resolving issues. **Cons:**
- Interface Improvements Needed - Some users feel that the user interface could be more polished and user-friendly, indicating room for improvement in design.
- Pricing Concerns - A few reviews mention dissatisfaction with the pricing structure and billing methods, suggesting that it may not be the most cost-effective solution for all businesses.
- Limited Features for Larger Operations - Some users noted that while it works well for small to medium-sized businesses, larger operations might find it lacking in advanced features.
Integrations
Katana Manufacturing ERP offers several notable integration capabilities with various tools and platforms, including:
- Ecommerce Platforms: Integrations with Shopify, WooCommerce, BigCommerce, and eBay for seamless stock and order management.
- CRM Systems: Integrations with HubSpot, Salesforce, and Pipedrive for automatic order imports and collaboration between sales and production teams.
- Accounting Software: Integrations with QuickBooks Online and Xero to simplify billing and invoicing processes.
- Shipping Solutions: Integrations with ShipStation, Shippo, and 2Ship to streamline order fulfillment and shipping.
- Automation Tools: Integration with Zapier to connect Katana with hundreds of other applications for enhanced workflow automation.
