Homebase Analysis
What is Homebase?
All-in-one app for managing hourly teams
Location
835 Howard St, 2nd fl, San Francisco, California 94103, United States
Employees
201-500
Founded
2014
Industry
Hospitality
Deployment Type
Cloud-based
Product Features & Capabilities
- Employee scheduling with automated updates
- Time clock for tracking hours and breaks
- Payroll processing with tax filing
- Team communication tools for messaging
- Hiring and onboarding solutions for new employees.
Pricing
- Basic Plan - Free for one location with up to 20 employees.
- Essentials Plan - Starts at $16 per month.
- Plus Plan - Costs $40 per month.
- Payroll - $39/month base fee plus $6/month per active employee.
- Tip Manager - $25/month per location.
- Background Checks - $30 each.
- Task Manager - $13/month per location. Homebase also provides a free plan with limited features, making it accessible for small businesses to start managing their workforce without upfront costs.
Other Considerations
Trusted by over 150,000 small businesses; Recognized as a top performer in time clock and scheduling software; Offers resources for labor law compliance across all US states.
Integrations
Homebase's workforce management software supports integrations with various systems, including:
- Payroll systems such as ADP, Paychex, and QuickBooks.
- Point of Sale (POS) systems like Square, Shopify, Lightspeed, and Clover.
- HR and benefits platforms for syncing employee data, including emergency contacts and payroll details.
Customer Support Options
- Support Page - A dedicated support page is available at [Homebase Support](https://support.joinhomebase.com/s/), where users can find resources and assistance.
- Contact Support - Users can contact customer support directly through the support page. They need to provide their name, company, email (associated with their Homebase account), and phone number to request assistance.
- Help Center - The Help Center provides articles and guides to help users navigate the software and resolve common issues.
- Callback Request - Users can request a callback by logging into their Homebase account, clicking on Help, and entering their phone number along with the reason for the call. Availability details for support channels, such as specific hours of operation, were not explicitly mentioned on the website.
User Reviews
- Ease of Use - Many users appreciate the intuitive interface and ease of navigation, making it simple for both managers and employees to use. For instance, one review highlighted that the software is "well-designed, intuitive, visually appealing, and easy to use" (Capterra).
- Comprehensive Features - Users have noted the effectiveness of Homebase in managing scheduling, time tracking, and payroll all in one platform. A review mentioned that it allows for effective communication with staff and management of schedules and time off (G2).
- Accessibility - The ability to access the software from mobile devices has been praised, allowing managers to manage schedules and track time even when away from the office (Software Advice). **Negative Feedback:**
- Limited Features - Some users have pointed out that certain features, such as GPS location tracking, are missing, which can limit its functionality for businesses that require such capabilities (Timeero).
- Customer Support Issues - A few reviews mentioned challenges with customer support, indicating that response times could be improved (TrustRadius).
- Pricing Concerns - While many users appreciate the free features, some have expressed concerns about the value of the paid plans, suggesting that they may not offer enough additional benefits to justify the cost (GetApp).
HQ Full Address
835 Howard St, 2nd fl, San Francisco, California 94103, United States
