Infor Analysis
What is Infor?
Cloud-based enterprise software for specific industries
Employees
10001+
Founded
2002
Industry
Healthcare
Deployment Type
Cloud-based
Product Features & Capabilities
- Enterprise Resource Planning (ERP) solutions tailored for industries
- Supply Chain Management (SCM) software for enhanced logistics
- Human Capital Management (HCM) systems for workforce optimization
- Financial management tools with AI capabilities
- Sustainability and ESG solutions for compliance and reporting.
Use Cases
Streamline supply chain operations for manufacturing firms; Optimize workforce management in healthcare organizations; Enhance financial reporting accuracy for public sector agencies; Improve inventory management for retail businesses; Facilitate compliance tracking for sustainability initiatives.
Pricing
Infor's workforce management software pricing starts at approximately $500 per user annually. The pricing model typically includes subscription plans, but specific details about one-time fees or additional pricing structures were not explicitly mentioned in the sources. For more precise and tailored pricing information, it is recommended to contact Infor directly through their website.
Other Considerations
Serves over 60,000 organizations globally; Recognized as a leader in Gartner's Magic Quadrant for WMS; Offers FedRAMP-authorized solutions for public sector clients.
User Reviews
User reviews for Infor's workforce management software highlight a mix of positive and negative feedback:
- User-Friendly Interface - Many users appreciate the simple and intuitive user interface, making it accessible even for non-technical staff. (G2)
- Robust Functionality - The software is noted for its comprehensive features, particularly in planning optimization and analytics. Users find it effective for time and attendance management. (Capterra)
- Integration Features - Reviewers have mentioned the ease of integration with other systems, enhancing its usability in various organizational contexts. (Software Reviews)
- High Ratings - The software has received favorable ratings, such as 4.5 on Capterra and 4.2 on Gartner Peer Insights, indicating overall satisfaction among users. (Gartner Peer Insights) Negative Feedback:
- Learning Curve - Some users have reported a steep learning curve, particularly for more advanced features, which can be challenging for new users. (TrustRadius)
- Customer Support Issues - A few reviews mention that customer support could be improved, with delays in response times being a common concern. (Capterra)
- Cost Concerns - Some users feel that the pricing may not be justified given the features offered, especially for smaller organizations. (G2)
Overall, while Infor's workforce management software is praised for its functionality and ease of use, there are areas for improvement, particularly in customer support and user onboarding.
Integrations
Infor's workforce management software supports key integrations with various systems, including:
- HR Systems: Integrates with Infor's Human Capital Management (HCM) solutions for seamless HR processes.
- Payroll Systems: Offers integration with Infor HR Payroll, providing a unified experience for payroll management, time tracking, and self-service functionalities.
- Talent Management Tools: Connects with Infor Talent Management for enhanced employee development and performance tracking.
- Financial Systems: Integrates with Infor Financials & Supply Management for comprehensive financial oversight.
- Cloud Platform: Utilizes Infor OS, which supports various integrations across its software suite.
Customer Support Options
Infor offers several customer support options for users of its workforce management software. The primary support channels include:
- Phone Support - Users can contact Infor's support team via phone. In the U.S., the support number is 877-772-4111. International users can find specific contact numbers based on their country through the Infor support page.
- Infor Concierge
- Online Support Portal - Infor provides an online support portal where users can access resources, submit support tickets, and find documentation related to their products.
- Customer Success Services - Infor also offers a Customer Success portfolio that includes strategic guidance and continuous support to help users maximize their software's effectiveness.
Support availability may vary by region, and users are encouraged to check the Infor website for specific details and resources.
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