Hypertherm Analysis
What is Hypertherm?
Industry-leading plasma cutting technology provider
Employees
1001-5000
Founded
1968
Deployment Type
Cloud-based
Target Company Size
Medium
Product Features & Capabilities
- Powermax plasma cutting systems for handheld and automated use
- XPR plasma technology for high-definition cutting
- ProNest CAD/CAM software for efficient nesting
- Consumables for plasma systems ensuring peak performance
- Training programs for effective technology utilization.
Use Cases
Cut various metals with handheld plasma systems; Automate cutting processes for increased efficiency; Utilize CAD/CAM software for precise nesting; Train staff on advanced cutting technologies; Maintain plasma systems with genuine consumables.
Pricing
Hypertherm offers a subscription-based pricing model for its software products, including ProNest and Design2Fab. For ProNest LT, the monthly subscription starts at $29.99, with options for different tiers based on user needs. ProNest LT also offers a 7-day free trial, and specific plans are priced at $39.99 per month for Essentials and $44 for Unlimited. Design2Fab is available on a monthly basis at $79.99 per user, with options for annual or three-year subscriptions.
Investment Focus
Automotive
Other Considerations
Trusted by more businesses than any other plasma brand; Offers extensive training resources for users; Provides a full-service industrial cutting solution.
Integrations
Hypertherm's software, particularly the ProNest CAD/CAM nesting software, has notable integration capabilities with various tools and platforms. It can integrate with virtually any third-party software, including ERP (Enterprise Resource Planning), MRP (Manufacturing Resource Planning), and MES (Manufacturing Execution Systems). Specific integration features include:
- Data Sync Module - Links ProNest to ERP/MRP/MES software for real-time job information exchange.
- Tekla PowerFab Connector - Ensures seamless communication between Tekla PowerFab API and ProNest, allowing for real-time data flow and eliminating data duplication.
- Work Order Processing - Manages work order information within ProNest.
- Plate Inventory Tracking - Monitors plate usage and remnants.
These integrations enhance operational efficiency by automating data exchange and improving inventory management.
Customer Support Options
Hypertherm offers several customer support options for users of their software, including:
- Phone Support - Users can contact Hypertherm's sales support at: - Plasma: (800) 737-2978 - Software: (716) 434-3755 - Software (Mexico): +01 (800) 668-0359
- Technical Support - For technical assistance, users can reach out to the technical support team through their dedicated page.
- Email Support - While specific email support details were not found, users can submit inquiries through the contact forms available on their website.
- Online Resources - Hypertherm provides various online resources, including a support portal and a documents library, which can assist users with common issues.
- Live Chat - There was no specific mention of live chat support on the website.
For more detailed inquiries, users are encouraged to visit the Hypertherm Contact Us page for further assistance.
User Reviews
User reviews for Hypertherm's manufacturing software, particularly the ProNest software and Powermax SYNC plasma cutting system, highlight several key pros and cons:
- Cut Quality and Efficiency - Users report high satisfaction with the cut quality of the Powermax SYNC, noting it produces clean cuts and reduces slag.
- User-Friendly Design - The SmartSYNC torch allows for automatic adjustments, enhancing operational efficiency.
- Comprehensive Features - ProNest is praised for its extensive features that facilitate efficient nesting and cutting processes.
- Excellent Customer Support - Hypertherm is recognized for responsive customer support, including installation assistance and troubleshooting. Cons:
- Initial Investment - The transition to new systems like Powermax SYNC may involve significant upfront costs.
- Learning Curve - Users have noted a steep learning curve with ProNest, particularly in managing complex cutting tasks and settings.
- Cost Considerations - ProNest may not be cost-effective for smaller shops, as its pricing may not justify the features for low-volume operations.
- Limited Features for Smaller Shops - Some users feel that ProNest lacks certain functionalities that could benefit smaller or mixed-application environments.
Overall, while Hypertherm's software is highly regarded for its capabilities and support, its suitability may vary based on the specific needs and scale of the user's operations.
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