Hypertherm Analysis
What is Hypertherm?
Industry-leading plasma cutting technology provider
Location
21 Great Hollow Road, Hanover, New Hampshire 03755, United States
Employees
1001-5000
Founded
1968
Deployment Type
Cloud-based
Target Company Size
Medium
Product Features & Capabilities
- Powermax plasma cutting systems for handheld and automated use
- XPR plasma technology for high-definition cutting
- ProNest CAD/CAM software for efficient nesting
- Consumables for plasma systems ensuring peak performance
- Training programs for effective technology utilization.
Pricing
Hypertherm offers a subscription-based pricing model for its software products, including ProNest and Design2Fab. For ProNest LT, the monthly subscription starts at $29.99, with options for different tiers based on user needs. ProNest LT also offers a 7-day free trial, and specific plans are priced at $39.99 per month for Essentials and $44 for Unlimited. Design2Fab is available on a monthly basis at $79.99 per user, with options for annual or three-year subscriptions.
Investment Focus
Automotive
Other Considerations
Trusted by more businesses than any other plasma brand; Offers extensive training resources for users; Provides a full-service industrial cutting solution.
Integrations
- Data Sync Module - Links ProNest to ERP/MRP/MES software for real-time job information exchange.
- Tekla PowerFab Connector - Ensures seamless communication between Tekla PowerFab API and ProNest, allowing for real-time data flow and eliminating data duplication.
- Work Order Processing - Manages work order information within ProNest.
- Plate Inventory Tracking - Monitors plate usage and remnants.
Customer Support Options
- Phone Support - Users can contact Hypertherm's sales support at: - Plasma: (800) 737-2978 - Software: (716) 434-3755 - Software (Mexico): +01 (800) 668-0359
- Technical Support - For technical assistance, users can reach out to the technical support team through their dedicated page.
- Email Support - While specific email support details were not found, users can submit inquiries through the contact forms available on their website.
- Online Resources - Hypertherm provides various online resources, including a support portal and a documents library, which can assist users with common issues.
- Live Chat - There was no specific mention of live chat support on the website. For more detailed inquiries, users are encouraged to visit the [Hypertherm Contact Us page](https://www.hypertherm.com/contact-us/) for further assistance.
User Reviews
- Cut Quality and Efficiency - Users report high satisfaction with the cut quality of the Powermax SYNC, noting it produces clean cuts and reduces slag.
- User-Friendly Design - The SmartSYNC torch allows for automatic adjustments, enhancing operational efficiency.
- Comprehensive Features - ProNest is praised for its extensive features that facilitate efficient nesting and cutting processes.
- Excellent Customer Support - Hypertherm is recognized for responsive customer support, including installation assistance and troubleshooting. **Cons:**
- Initial Investment - The transition to new systems like Powermax SYNC may involve significant upfront costs.
- Learning Curve - Users have noted a steep learning curve with ProNest, particularly in managing complex cutting tasks and settings.
- Cost Considerations - ProNest may not be cost-effective for smaller shops, as its pricing may not justify the features for low-volume operations.
- Limited Features for Smaller Shops - Some users feel that ProNest lacks certain functionalities that could benefit smaller or mixed-application environments.
